The Unified Accumulative Pension Fund has provided 20.3 million services to its depositors only since the beginning of 2021 in the period from 01.01.2021 to 01.07.2021. This is 44.1% more than in the same period last year in 2020.
More than 15.1 million services were rendered in electronic format, which is 74.4% of the total volume of services. Compared to the previous year, there was an almost twofold increase in the popularity of online services. We remind you that in the Personal Account, which is available both on the website and in the UAPF mobile application, depositors have the opportunity to receive services at any time and anywhere. For example, this is obtaining an extract from an individual pension account, making changes and additions to your details, obtaining a certificate of the presence of an IPS, submitting an application for assigning pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of the application for payment, and much more.
2.95 million services or 14.5% of the total volume were rendered in the automatic format (non-explicit requests).
Depositors received about 1.3 million services directly from the Fund's service offices. In 183 service points throughout Kazakhstan, 1 284 489 services were provided to depositors, which is 556.4 thousand services (or 76.4%) more than last year.
Thanks to the joint project of JSC "UAPF" and JSC "Kazpost" to provide services in remote settlements in the offices of the national postal operator, the fund's depositors were provided with 8,538 services in the offices of the postal operator for 6 months of 2021, which is almost four times more than last year. It should be noted that the following types of operations can be performed in the divisions of Kazpost:
submit an application for changing (supplementing) additional details of the depositor (recipient) (details of the identity card, phone number, email and postal addresses);
sign an agreement on changing (defining) the method of informing (including for obtaining access to the services of UAPF JSC in electronic format).
There are also field service departments in the UAPF. They work in compliance with strict sanitary and epidemiological measures, while a preliminary consultation is carried out (including checking for the possibility of receiving services online). If there is a need for on-site services for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining the contract on pension provision at the expense of a mandatory professional pension contribution) and servicing depositors (recipients) belonging to the category of socially vulnerable segments of the population (persons with disabilities of groups 1 and 2), the Fund's specialists carry out visits in compliance with all sanitary and epidemiological measures. As of July 1, 2021, 38,232 operations were carried out during the field service.
The UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. So, as of July 1, 2021, the number of depositors ' requests through feedback channels increased compared to the figures a year earlier. This year there were more than 927 thousand requests, and last year in 2020 there were only 667 thousand requests. Thus, the growth was 39.1%.
We remind you that depositors and recipients of the UAPF can get advice at the call center at number 1418 (the call in Kazakhstan is free), and you can also get advice on the corporate website www.enpf.kz, via a chatbot in WhatsApp and Viber by number +7 777 000 14 18 Instagram Facebook, VKontakte, Twitter, Telegram, Odnoklassniki, and on the official pages of the UAPF in social networks.