Report on public services in Akzhaik district for the 4th quarter of 2020
According to the results of internal control over the quality of public services for the 4th quarter of 2020, 1190 services were provided through 18 rural districts and 9 departments, including 218 in paper form, through the web portal of "electronic government" and (or) a state corporation, 107 in paper form,865 in electronic form.the number of services rendered in rural districts through self-service corners is 3205. the number of services rendered in the Open Akimat project in Akzhaik district is 578.
In order to increase the number of public services provided in electronic format, all categories of employees of institutions of the Akzhaik district (state and civil employees, technical personnel) and residents of the district received 1334 electronic digital signatures and 54 people were registered in the database of mobile citizens in the district. Work on increasing the number of electronic digital signatures will continue in the future.
In October of this year, legal training was conducted among specialists of the rural district and specialists of the independent department in order to discuss new approved regulatory legal acts on the provision of public services.
In accordance with the plan of internal control over compliance with the legislation of the Republic of Kazakhstan in the field of public services in the 4th quarter in the district department of land relations and Budarinsky school-garden complex, internal control measures were carried out, following which recommendations were made (the act of control action is attached).
Standards and regulations are published in a timely manner on the official Internet resource of the akimat of the district in accordance with the approval.
Taking into account complaints, suggestions and criticisms of the population is of great importance in improving the quality and accessibility of public services. In this direction, special boxes for complaints and suggestions of the population are installed in all institutions where public services are provided in the district. To date, there have been no complaints about public services.
Services rendered in violation of deadlines for the district are not available.
In order to ensure access of the district population to information about public services and popularization of the Internet resource "E-gov", the mobile application "E-mobile" on the official website of the district akimat, on the official page of the akimat in the social network "Facebook" and in the local socio-political newspaper "Zhaiyk tany", articles are regularly published about the round tables, seminars, meetings of councils, measur