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As the branches of the SPSF work in December?
In December, 171 service offices of the Unified Accumulative Pension Fund continue to operate in full-time service mode by appointment, while observing all sanitary safety measures.
You can make an appointment for a full-time appointment on the enpf corporate website.kz is literally two or three clicks away. Need on the home page go to the tab "E-services", then click on the banner "Book on" then you can choose a convenient time for you to visit a branch.
working hours of branches on weekdays from 9: 00 to 18: 00, saturday and sunday-weekends. During the working day, airing, wet cleaning (work surfaces, chairs, door handles), disinfection/quartz treatment are carried out in operating rooms. in addition, special designations are outlined inside the departments to comply with social distancing.
Note that on holidays and weekends on December 16, 17, 18, 19, service offices will not work. However, on Sunday, December 20, the service offices are open in full-time service mode by appointment from 9: 00 to 18: 00. In addition, December 30 and 31 are business days.
We remind you that some of the services provided by the ENPF, such as obtaining an individual pension account statement, changing bank details, concluding pension insurance contracts through voluntary pension contributions, etc., can be obtained online from the comfort of your home via the ENPF mobile application and your Personal Account on the corporate website www.enpf.kz (step-by-step instructions on how to obtain electronic services are attached in the relevant sections).
The UAPF also provides on-site services in compliance with strict sanitary and epidemiological measures. At the same time, a preliminary consultation is carried out (including checking for the possibility of receiving services remotely, without leaving). At field service of citizens services in registration of applications for opening of individual pension accounts on accounting of obligatory professional pension contributions (including applications for accession to the contract on pension provision at the expense of obligatory professional pension contributions) are provided. Also, depositors (recipients) belonging to the category of socially vulnerable segments of the population (disabled people of 1-2 groups with permanent disabilities) are served in compliance with sanitary and epidemiological measures.
It should be noted that UAPF employees are always ready to provide depositors (recipients) with advice on the funded pension system and remote support for receiving electronic services through:
1) phone calls to employees on duty at regional offices (the list is available on the enpf website.kz);
2) contact the call center using the short number 1418;
3) chatbot in Whats app and Viber by number +7 777 000 14 18;
4) online consultant on the corporate website www.enpf.kz;
5) sending requests by e-mail enpf@enpf.kz;
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The current list of all branches of UAPF JSC and their addresses are available on the UAPF website.