THE STATE SERVICE PROVIDED BY THE KGA WAS HIGHLY APPRECIATED BY INDEPENDENT EXPERTS

THE STATE SERVICE PROVIDED BY THE KGA WAS HIGHLY APPRECIATED BY INDEPENDENT EXPERTS

The head of state pays special attention to improving the quality and efficiency of public services to the population. In this task, the Ministry of investments and development of Kazakhstan first applied to the practice of conducting independent public monitoring of the quality of public services. In total, in the period from September to November of this year, the Ministry of public monitoring evaluated 2 public services, including the service of the civil aviation Committee "Issuing a crew member's certificate to persons of the flight crew, cabin crew, engineering staff providing technical support for flights, and personnel ensuring the safety of the aircraft in flight". During the monitoring, the main recipients of the public service were interviewed and the assessment was carried out on the main components of the public service, such as quality, availability, procedures, information and the result of the service. There were no violations of the Standard and regulations of the state service.

In General, satisfaction with the quality of the state service "issuing a crew member's certificate" was estimated at 9.3 points on a 10-point scale, which is a high indicator.

The state service was evaluated using the following indicators:

Indicators

 

Average score (maximum 10)

 


Quality

 


The competence of the employee

 

9.7

 


The efficiency of the employee

 

9.7

 


Courtesy and professional ethics of the employee

 

9.7

 


The service is provided in the language available to me

 

9.7

 


Information

 


Availability and openness of information on the provision of this service received on the Internet portals of the Authorized body (called the KSA, through reference services, a single contact center, etc.)

 

9.3

 


Procedure

 


Clarity and reliability of the information received about the service

 

9.2

 


Speed of the service provider's portal (portal loading speed)

 

9.1

 


Ease of use of EDS

 

9.2

 


Ease of navigation, orientation on the portal (clear interface)

 

9.1

 


The process of collecting and submitting documents, simplicity and clarity

 

9.2

 


Availability and clarity of information on the service on the official portal

 

9.2

 


Overall satisfaction

 

9.3

 


Photos from open sources