In accordance with Articles 27, 37 of the Law of the Republic of Kazakhstan dated January 23, 2001 "On local government and self-government in the Republic of Kazakhstan" and the Resolution of the Government of the Republic of Kazakhstan dated September 8, 2020 No. 560 "On approval of the Model Regulations for the personal reception of individuals and representatives of legal officials of the offices of akims of regions, cities of republican significance and the capital and the Model Regulations on the departments for control over the consideration of appeals of the akims of regions, cities of republican significance and the capital "Akimat of Atyrau region DECIDES:
1. To approve the Regulations for personal reception of individuals and representatives of legal entities by officials of the Office of the Akim of the Atyrau region in accordance with the annex to this resolution.
2. Control over the execution of this resolution shall be entrusted to the head of the State Institution "Office of the Akim of the Atyrau region of the Republic of Kazakhstan" B.A. Isakov.
3. This resolution comes into force from the date of its signing.
Akim of the region M. Dosmukhambetov
Annex to
to the resolution of the Akimat of Atyrau region
dated "___" ___________ 2020 No. ____
Approved
by the resolution of the Akimat of Atyrau region
dated "___" ___________ 2020 No. ____
Regulations of personal admission of
individuals and representatives of legal entities
officials of the Office of the Akim of the Atyrau region
Chapter 1. General Provisions
1. The regulation of personal reception of individuals and representatives of legal entities by officials of the Office of the Akim of the Atyrau region (hereinafter - the Office) has been developed in accordance with the laws of the Republic of Kazakhstan "On the procedure for considering appeals of individuals and legal entities", "On local government and self-government in the Republic of Kazakhstan", Acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts and regulates the procedure for personal reception of individuals and representatives of legal entities by officials of the Office.
2. Personal reception of individuals and representatives of legal entities (hereinafter referred to as reception) is carried out in the public reception of the Office (hereinafter referred to as the public reception) by the following officials:
1) akim of the region and his deputies;
2) the head of the Office and his deputies;
3) heads of structural divisions of the Office;
4) other employees of the Office authorized to carry out the reception.
3. The heads of the structural divisions of the Office, as well as other employees of the Office authorized to carry out the reception, receive individuals and representatives of legal entities on the day of their appeal, if they agree to receive the said officials.
Chapter 2. The procedure for admitting individuals and representatives of legal entities in the Office
4. Appointments are made by the employees responsible for organizing the reception, every day on weekdays during working hours with a lunch break, on the basis of an electronic document from the e-government web portal, requests in paper format, including those received on purpose, either orally, presented to the employee of the public reception, as well as applications received at the Call Center of the public reception.
5. A request for a personal reception, in which the essence of the issue is not stated, is left without consideration, with a message about this to the applicant.
6. Reception in the public reception by the regional akim and his deputies is carried out at least once a month according to the schedule approved by the akim.
Also, the reception is held the day before the reporting meeting and after the reporting meeting held in accordance with the Decree of the President of the Republic of Kazakhstan dated February 5, 2016 No. 190 "On holding reporting meetings with the population of heads of central executive bodies, akims, rectors of national higher educational institutions"...
7. Schedules of admission indicating the last name, first name and patronymic (if any) of the official, the days of admission are posted in the public reception room in the state and Russian languages, in places accessible for general viewing, as well as on the official website of the regional akim.
8. Reception by deputy akim of the region can be carried out outside the approved schedule on the relevant instructions of the akim, indicating the date of the reception.
9. Before the start of the reception, the employees of the Department for Control Over the Consideration of Applications of the regional Office of the Akim (hereinafter referred to as the Department) confirm (certify) the identity (authority) of an individual or a representative of a legal entity (hereinafter referred to as the applicant) according to the presented document proving his identity (when applying from names of other persons - documents confirming the authority to represent their interests).
10. The admission of foreigners and stateless persons is carried out in accordance with the requirements for ensuring secrecy in the Republic of Kazakhstan, approved by the Government of the Republic of Kazakhstan dated March 14, 2000 No. 390-16s, and other regulatory legal acts of the Republic of Kazakhstan regulating relations in the field of protection of state secrets.
If necessary, the reception of foreigners and stateless persons is carried out with the participation of an interpreter.
Applications of foreigners and stateless persons submitted at the reception are considered in the manner established by the legislation of the Republic of Kazakhstan, unless other rules for their consideration are provided for by international treaties ratified by the Republic of Kazakhstan.
11. Reception is carried out in the order of priority of application. Veterans of the Great Patriotic War, veterans equated in benefits to veterans of the Great Patriotic War, veterans of hostilities on the territory of other states, disabled people of all categories, pregnant women, persons awarded the orders of "Altyn Kyran", having the title of "Khalyk Kakharmany", "Kazakstannyn Yenbek Yerі "are accepted out of turn.
12. With the consent of the applicant, the reception by the regional akim and his deputies can be carried out through videoconferencing.
13. In the event of the introduction of restrictive measures related to the coronavirus pandemic or other circumstances related to ensuring the safety of individuals and representatives of legal entities, the reception is carried out exclusively through video conferencing.
14. Not making an appointment:
on issues beyond the competence of local executive bodies;
persons who were previously accepted or who have a response to an appeal on the same issue.
15. If it is impossible to hold an appointment due to temporary disability, business trip and other cases, the receiving person notifies the employee responsible for the appointment at least 2 (two) working days or on the day of the personal appointment.
16. On the day of admission to the public reception, legal consultants, psychologists and social workers may be involved (volunteers may be attracted only on reception days) to help correctly draw up (if necessary) additional applications and other related documents.
17. When holding a reception by the akim of the region, the Department ensures the participation of representatives of territorial divisions of the prosecutor's office, the Ministry of Internal Affairs of the Republic of Kazakhstan, the Agency of the Republic of Kazakhstan for Combating Corruption and the Department for ensuring the activities of the courts under the Supreme Court of the Republic of Kazakhstan (apparatus of the Supreme Court of the Republic of Kazakhstan) (as agreed)...
18. If the issue raised goes beyond the competence of the territorial divisions of the central state bodies, a request is sent to the first head of the relevant state body for the participation of representatives of the central office via video conferencing.
19. After sending a request for the participation of representatives of the central state body at the reception, the applicant, within 2 (two) working days, is informed about the request sent and the extension of consideration of the application for an appointment.
20. Information on the facts of refusal to participate by state bodies in the joint reception of the regional akim within 2 (two) working days is sent to the Department for control over the consideration of applications of the Administration of the President of the Republic of Kazakhstan.
21. Admission is carried out in the state and Russian languages, at the request of the applicant.
22. During the reception, the employees of the public reception office may invite the employees of the Apparatus to the applicants or agree with the relevant officials on the time and place of reception.
23. The results of the acceptance are recorded with an indication of the specific deadlines for the execution of orders. Protocol orders are attached to requests.
24. The reception of citizens is covered in the media.
Chapter 3. The procedure for registration and consideration of applications on the reception of individuals and representatives of legal entities
25. All received requests for an appointment are registered by employees of the public reception in the electronic document management system within 3 (three) working days and sent for preliminary consideration to the Department.
26. The department with the participation of structural divisions of the Office for 5 (five) working days before the start of admission, after collecting and analyzing materials, prepares reference information addressed to the head of the Office with a proposal to set a date for admission or refusal.
27. Based on the results of the decision, the Department forms a list of persons accepted by the regional akim and his deputies, and sends it to the public reception office for inclusion in the reception schedule.
28. The responsible employee of the public reception distributes the approved lists to the admission schedule in order of priority.
29. Within 15 (fifteen) calendar days from the date of registration of the application, the responsible employee of the public reception office sends a response to the applicant indicating the date and time of admission, or a reasoned refusal to admit.
30. In the case of a complex issue requiring more elaboration, based on the opinion of the Department, a letter is sent to the applicant to extend the period for considering the appeal for no more than 30 (thirty) calendar days from the date of registration of the appeal.
31. Requirements of authorized employees of the public reception office for the provision of materials necessary for organizing reception by the regional akim and his deputies, analysis and generalization of the practice of holding reception, are mandatory for the structural divisions of the Office and territorial divisions of central state bodies.
Chapter 4. Monitoring the execution of orders based on the results of acceptance
32. Control of protocol orders, prepared following the results of receptions, is carried out directly by the Department.
33. The basis for removing from the control of the received application from the reception is the final reasoned response to the applicant.
34. Applications submitted by the applicant during the admission process are registered in the electronic document management system. Applications are marked "with a personal appointment".
35. It is not allowed to entrust the consideration of an application from reception to an employee who was previously allowed to do so.
36. Public reception staff should monitor the level of satisfaction of applicants on a regular basis; conduct a selective survey of applicants by telephone, who received consultations and refused to make an appointment for a personal appointment.
37. Together with the interested structural units of the Administration, the Department provides:
1) information and analytical support of the work of the regional akim and his deputies within the framework of the receptions;
2) participation of responsible officials involved in the reception, including responsible officials of territorial divisions of central state bodies, prosecutors and judicial authorities (as agreed);
3) feedback from the applicant (if necessary);
4) the uninterrupted operation of the Call-center, operating within the framework of the public reception, including in the event of restrictive measures related to the introduction of states of emergency, emergency situations; quarantine measures of an epidemiological nature; man-made accidents and other disasters that pose a threat to the life and health of the population.
38. It is necessary to inform the regional akim and the Department for control over consideration of appeals of the Administration of the President of the Republic of Kazakhstan on the results of the work of the public reception office on a regular basis (at least once a quarter).