In order to implement the concept of the President of the Republic of Kazakhstan “Listening State”, since March 1, 2020, the Front Office for citizens has been operating in the building of the Akimat of Atyrau region.
The work of the Front Office is directly coordinated by the Department for Work with Citizens' Appeals (hereinafter referred to as the Department), which was created on April 1 of this year in the Office of the Akim of Atyrau Region.
In this regard, the Front Office has been tasked with promptly and effectively responding to all constructive questions from citizens.
Since the opening of the Front Office, more than 500 citizens have applied, on whose issues personal appointments were made with the akim of the region and his deputies, applications were accepted and registered, consultations and clarifications were provided by competent officials of local executive bodies and territorial departments of central state bodies.
Over the past period, the local executive bodies of the Atyrau region received 19,750 appeals from individuals and legal entities. Of these, 4,863 appeals were positively resolved, including on land issues - 3,311 (provision of land plots to entrepreneurs for rent, registration of land use rights, return of land plots to state ownership, etc.), on housing and communal services - 286 ( issuance of housing, housing construction, payment of rental housing, payment of utilities, housing repairs, infrastructure), on the provision of social assistance - 376 (providing financial assistance, providing equipment, food, medicines, subscriptions to the media, etc. socially vulnerable segments of the population), on labor relations - 334 (resolving labor disputes, making payments on unpaid wages, concluding an employment contract on previously unconcluded ones, changing legal acts (decisions) on disciplinary action against employees, etc.), on supporting entrepreneurship - 171 (support for the development of entrepreneurship, issuance of permits for the implementation of entrepreneurial lsky activities, etc.), on issues of interaction in an emergency (due to a pandemic) situation - 87 (issuing permits to business entities to move around the territories of the Republic of Kazakhstan, etc.), on employment issues - 33 (registration for employment, assignment of unemployment benefits, issuance of a referral to social work), education - 40 (distance learning for schoolchildren, familiarization of subordinate institutions on the organization of training seminars, etc.), health - 137 (quota, provision of free medicines , the appointment of disability, the provision of emergency medical care, medical consultations, etc.), on agricultural issues - 14 (stabilization of prices for agricultural products, consideration of agricultural projects, support for producers, development of animal husbandry, resolution of issues of peasant farming, allocation of subsidies etc.), culture and sports - 8 (holding cultural and sports events), on other issues - 66 (onomastics, issuance of border documents, protection of human rights, hunting activities, etc.) and clarifications were given on 14,887 appeals within the framework of the current legislation.
As part of the organization of interaction with the population, ensuring maximum accessibility, openness and publicity, the work of operational communication call centers "109" (the number of operators is 24) and "112" (the number of operators is 17) is organized, which work with the population on topical issues of the emergency and public utilities. To date, the call-centers of the "109" services have received 181,001, "112" - 290,262 calls from residents of the region, and appropriate measures have been taken on them.
Also, there is a telegram-chat channel of the “Akimat of Atyrau region”, where an opportunity has been created for citizens to ask questions and receive prompt answers in real time. Today, the number of users of this chat is more than 22,031 citizens.
When working with citizens' appeals, the Department's page was opened on the website of the Akimat of Atyrau region (atyrau.gov.kz), where there is all the necessary information (on frequently asked questions, on the schedule for receiving citizens by the regional leadership, etc.), and there is also functionality for making an appointment and filing an appeal.
The above works will be continued, and is under constant control of the department for working with citizens' appeals of the regional akim's office.
Department for Work with Citizens' Appeals of
Office of the Akim of Atyrau region