As part of the organization of interaction with the population, ensuring maximum accessibility, openness and publicity, the work of operational communication call centers "109" (the number of operators is 24) and "112" (the number of operators is 17) is organized, which work with the population on topical issues of the emergency and public utilities. To date, the call centers of the "109" services have received 141,718, "112" - 280,000 calls from residents of the region, and appropriate measures have been taken on them.
Also, there is a telegram-chat channel of the “Akimat of Atyrau region”, where an opportunity has been created for citizens to ask questions and receive prompt answers in real time. Today, the number of users of this chat is more than 21,150 citizens.
According to the results of 6 months of 2020, the office of the regional akim received 1545 appeals from individuals and legal entities, which increased by 2.7% compared to 2019 (2019 - 1504).
599 received appeals were considered by the administration of the akim of the region and, according to the law, answers were given, 946 applications were sent to authorized state bodies, 28 applicants received a positive decision (provision of housing assistance, social assistance, employment, apartment renovation, tuition fees).
For 6 months of 2020, the leadership of the regional akimat personally received 114 citizens. Including the akim of the region held 5 receptions (1 online format), where 92 citizens were received, from the bottom questions of 3 citizens found a positive solution.
Akimats of the city of Atyrau and districts accepted only 665 people, the issues of 27 citizens were resolved positively, 568 - clarifications were given within the framework of the law.
In the future, planned work will be continued to analyze the accounting, registration and status of consideration of issues of citizens' appeals in local executive bodies.