INFORMATION NOTICE
You can get UAPF services in any convenient format
More than 14.4 million services have been provided by the Unified Accumulative Pension Fund to contributors and recipients since the beginning of 2022. Of these, more than 9.8 million transactions were carried out in electronic format, more than 3.4 million - in automatic mode. Thus, Kazakhstan citizens receive about 93% of pension services remotely.
Recall that the Fund's services can be received literally in a matter of minutes, without leaving home. For example, on the UAPF website and in the UAPF mobile application, contributors can at any time and anywhere in their personal account on the enpf.kz website in the mobile application receive an extract from an individual pension account, make changes and additions to their details, receive a certificate of availability of IPA, apply for the appointment of pension payments in connection with the establishment of disability group 1 or 2 indefinitely, as well as for voluntary pension contributions, track the status of the application for payment and much more. Over 9.8 million services were provided online in four months of 2022.
The no-claim service format provides for the automatic opening of individual pension accounts for accounting for mandatory pension contributions (MPC), mandatory professional pension contributions (MPPC) and voluntary pension contributions (VPC). Recall that if an individual does not have an open IP in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. In this case, the identification of an individual is carried out according to the personal data specified in the electronic format of the payment order when transferring the MPC, MPPC or VPC. All the necessary information about the details of the current document and the place of residence of the contributor, UAPF receives from the information systems of state bodies. More than 3.4 million services were provided in an automatic format.
To receive some services (for example, registration of pension payments by inheritance or in connection with leaving for permanent residence), the provision of original documents is required, which can be provided by mail or in person or through an attorney at the UAPF office. In addition, there are contributors who still prefer a personal appeal to the Fund's specialists. Therefore, through the traditional face-to-face service in UAPF divisions throughout Kazakhstan, about 595.2 thousand services have been provided to depositors and recipients since the beginning of the year. Recall that the nearest branch of the Fund can be easily clarified on the enpf.kz website or on the UAPF mobile application.
As part of the joint project of UAPF JSC and Kazpost JSC on the provision of pension services in remote settlements in the branches of the national postal operator, as of May 1, 2022, almost 5 thousand services were provided to the fund's contributors in 347 post offices.
About 26.4 thousand operations were performed during field service. This type of provision of the Fund's services is provided, first of all, for contributors (recipients) belonging to the category of socially vulnerable segments of the population (disabled people of the 1st and 2nd groups, having disability indefinitely).
It should be noted that the most popular service among UAPF contributors is the issuance of statements from individual pension accounts. In four months of 2022, about 12 million IPA statements were issued, which is 84% of all transactions. At the same time, about 9.8 million statements (or 81.5% of all issued statements) were received in electronic form.
UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and recipients of the Fund. As of May 1, 2022, over 396,000 requests received through various communication channels with contributors and recipients have been processed.
We remind you that UAPF contributors and recipients can get advice in the call center at 1418 (calls within Kazakhstan are free), as well as on the corporate website enpf.kz, via a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on UAPF official pages on social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.
UAPF continues its information and explanatory work in labor collectives. Since the beginning of the year, more than 8.6 thousand presentations have been held at enterprises and organizations, with more than 190 thousand people participating.
UAPF was established on August 22, 2013 on the basis of SAPF APF JSC. The founder and shareholder of UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee of State Property and Privatization" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the contributor (recipient) with information on the state of his pension savings (for more details, see www.enpf.kz)