As you know, from July 1, 2021, registration and work with appeals is carried out in a new format through the unified information system "E-appeal" in accordance with the Administrative Procedural and Procedural Code of the Republic of Kazakhstan.
In January-April 2022, 7552 requests were received in Atyrau region. In particular, the number of appeals from the population belonging to socially vulnerable groups is 1041.
Issues raised in the appeals: land use - 3398, housing and communal issues - 924, social security issues - 682, labor relations - 596, law enforcement issues - 142, cultural issues - 175, migration issues - 192, construction - 138, healthcare - 160, education - 189, employment - 146, agriculture - 196, other issues - 614.
During the reporting period, akims of all levels of the region organized 162 receptions for the reporting period, 681 citizens were received, of which 173 citizens were given explanations in accordance with the law, and appropriate instructions were given on issues of 508 citizens.
In total, the leadership of the regional akimat received 525 citizens, of which the regional akim organized a personal reception of 116 citizens. Based on the results of the reception, the issues of 3 citizens were positively resolved, 15 citizens were given explanations in accordance with the law, appropriate instructions were given on the issues of 98 citizens.
Also, 561 citizens applied to the front office of the regional akimat on various issues. Of these: housing - 164, health - 60, social assistance - 35, education - 23, employment - 45, land use - 32, road construction - 9, entrepreneurship - 23, construction - 5, culture - 5, agriculture economy - 13, finance - 3 and other issues - 144. Within the framework of the law, everyone was given explanations.
In order to ensure prompt and efficient consideration of applications from citizens who have applied to the front office, legal advice, psychological and mediator assistance are provided jointly with public organizations within the framework of the concluded memorandum.
High-quality and timely consideration of applications from individuals and legal entities is one of the priority areas in local executive bodies.