Over 90% of UAPF services are provided online
The Unified Accumulative Pension Fund provided 36.3 million services to its contributors in just 11 months of this year (between 01/01/2021 and 12/01/2021). This is 42.5% more than in the same period last year.
It should be noted that over 90% of UAPF services are provided in a convenient, efficient and safe online format during the pandemic. Contributors and recipients, without leaving their homes, can literally receive almost all the Fund's services in a matter of minutes. Of the total number of online services, over 26.6 million or 73.3% of the total volume of services are provided on the UAPF website or mobile application. Compared to the previous year, the figures increased by almost one and a half times (over the 11 months of last year, the Fund's contributors received 16.1 million services in the virtual space).
Recall that in the Personal Account, which is available both on the website and in the UAPF mobile application, contributors have the opportunity to receive services at any time and anywhere. For example, this is obtaining an extract from an individual pension account, making changes and additions to your details, obtaining a certificate of the presence of an IP, filing an application for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, as well as for voluntary pension contributions, tracking the status payouts and more.
In addition, an unclaimed service format has been developed. It includes, for example, the automatic opening of individual pension accounts for accounting for mandatory pension contributions (MPC), mandatory professional pension contributions (MPPC) and voluntary pension contributions (VPC). Recall that if an individual does not have an open IPA in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. In this case, the identification of an individual is carried out according to the personal data specified in the electronic format of the payment order when transferring the MPC, MPPC or VPC. All the necessary information about the details of the current document and the place of residence of the contributor, UAPF receives from the information systems of state bodies. Since the beginning of the year, 6.2 million services or 17.1% of the total volume have been rendered without application.
Continues to be popular and full-time service. In 183 divisions of the UAPF throughout Kazakhstan, 1,996,118 services were provided to depositors, which is almost two times more than last year. Recall that the nearest branch of the Fund can be easily found on the website www.enpf.kz, or on the UAPF mobile application.
Thanks to the joint project of UAPF JSC and Kazpost JSC for the provision of services in remote settlements in the branches of the national postal operator, as of December 1, 2021, 16,736 services were provided to fund contributors in 347 branches of the postal operator, which is three times more than In the past year.
There are also UAPF field service departments. They operate in compliance with strict sanitary and epidemiological measures, while a preliminary consultation is carried out (including a check for the possibility of receiving services online). During field service, as of December 1, 2021, 108,617 operations were carried out, which is 30% more than in the same period last year.
UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and recipients of the Fund. As of December 1, 2021, the number of requests from depositors through feedback channels amounted to 1.4 million requests.
We remind you that UAPF contributors and recipients can get advice in the call center at 1418 (calls within Kazakhstan are free of charge), as well as advice can be obtained on the corporate website www.enpf.kz, through a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of UAPF in social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.