INFORMATION NOTICE
Since the beginning of the year, UAPF contributors have received over 27 million services
The Unified Accumulative Pension Fund provided 27.2 million services to its contributors in just eight months of this year (between 01/01/2021 and 09/01/2021). This is 50.8% more than in the same period last year.
Over 19.8 million services were provided in electronic format, which is 72.7% of the total volume of services. Compared to the previous year, there was an almost twofold increase in the popularity of online services. Recall that in the Personal Account, which is available both on the website and in the UAPF mobile application, contributors have the opportunity to receive services anytime and anywhere. For example, this is obtaining an extract from an individual pension account, making changes and additions to your details, obtaining a certificate of the presence of an IP, applying for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of an application for payment and much more.
4.7 million services or 17.2% of the total volume were provided in the automatic format (non-application requests). This includes, for example, the automatic opening of individual pension accounts for Mandatory Pension Contributions (MPC) or Voluntary Pension Contributions (VPC). Recall that if an individual does not have an open IPA in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. At the same time, the identification of an individual is carried out according to the personal data indicated in the electronic format of the payment order when transferring the MPC or VPC, and all the necessary information about the details of the current document and place of residence, UAPF receives from the information systems of state bodies.
Investors received about 1.6 million services directly at the Fund's service offices. In 183 service points throughout Kazakhstan, 1,564,837 services were provided to depositors, which is 746.4 thousand services (or 91.2%) more than last year.
Thanks to the joint project of UAPF JSC and Kazpost JSC for the provision of services in remote settlements in the branches of the national postal operator, as of September 1, 2021, 11,038 services were provided to fund contributors in the branches of the postal operator, which is almost four times more than In the past year. It should be noted that the following types of operations can be performed in the subdivisions of Kazpost:
UAPF also has field service departments. They work in compliance with strict sanitary and epidemiological measures, while a preliminary consultation is carried out (including a check for the possibility of receiving services online). In the event of a need for on-site service for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining a pension agreement at the expense of a mandatory professional pension contribution) and servicing contributors (beneficiaries) belonging to the category socially vulnerable segments of the population (persons with disabilities of groups 1 and 2), the Fund's specialists carry out departures in compliance with all sanitary and epidemiological measures. During field service, 54,144 operations were performed.
UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and recipients of the Fund. So, as of September 1, 2021, the number of requests from depositors through feedback channels increased compared to the previous year. This year there were over 1.1 million requests, and last year 2020, 942 thousand requests. Thus, the growth was 18%.
We remind you that UAPF contributors and recipients can get advice in the call center at 1418 (calls within Kazakhstan are free), and advice can also be obtained on the corporate website www.enpf.kz, through a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of UAPF in social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.
UAPF was established on August 22, 2013, on the basis of SAPF APF JSC. The founder and shareholder of UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee of State Property and Privatization" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the UAPF pension legislation carries out attraction of mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the contributor (recipient) with information on the state of his pension savings (more details on www.enpf.kz)