Information on the results of consideration of applications
from individuals and legal entities and personal reception
of the leadership of Atyrau region for 7 months of 2021
On July 1, 2021, the Administrative Procedural and Procedural Code of the Republic of Kazakhstan entered into force. Registration and work with appeals in state bodies is carried out in a new format through a single information system "E-appeal".
For 7 months of 2021, local executive bodies of Atyrau region received 21,304 appeals from individuals and legal entities, for the same period in 2020 - 20,051 appeals, there is an increase of 6.2%.
The increase in requests is mainly related to employment, education and health care, social assistance, issuance of permits for entrepreneurial activities in the quarantine regime, etc.
The issues raised by the population of the region are mainly formed in the areas of land use - 9,837, housing and communal services - 3017, labor, employment, social protection - 2343, education - 1311, healthcare - 626.
During the reporting period, akims of all levels of the region organized 276 receptions for the reporting period, 1406 citizens were received, of which 295 citizens were positively resolved, 1111 citizens were given explanations in accordance with the law.
In total, the leadership of the regional akimat received 223 citizens, of which the regional akim organized a personal reception of 83 citizens. Based on the results of the reception, the questions of 19 citizens were positively resolved, 204 citizens were given explanations in accordance with the law.
Personal receptions of citizens, taking into account the current pandemic, are carried out online using appropriate security measures.
Also, 831 citizens applied to the front office of the regional akimat on various issues. Of these: housing - 254, health - 129, social assistance - 36, education - 67, employment - 93, land use - 51, road construction - 8, entrepreneurship - 25, construction - 16, onomastics - 7, agriculture economy - 11, finance - 7 and on other issues - 127. Within the framework of the law, everyone was given explanations.
In order to ensure prompt and efficient consideration of applications from citizens who have applied to the front office, legal advice, psychological and mediator assistance are provided jointly with public organizations within the framework of the concluded memorandum.
High-quality and timely consideration of applications from individuals and legal entities is one of the priority areas in local executive bodies.