ANNOUNCEMENT
For the first half of 2021, UAPF contributors received over 20 million services
Since the beginning of 2021, the Unified Accumulative Pension Fund has provided 20.3 million services to its depositors from 01/01/2021 to 07/01/2021. This is 44.1% more than in the same period last year.
Over 15.1 million services were provided in electronic format, which is 74.4% of the total volume of services. Compared to the previous year, there was an almost twofold increase in the popularity of online services. Recall that in the Personal Account, which is available both on the website and in the UAPF mobile application, contributors have the opportunity to receive services anytime and anywhere. For example, this is obtaining an extract from an individual pension account, making changes and additions to your details, obtaining a certificate of the presence of an IPA, applying for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of an application for payment and much more.
2.95 million services or 14.5% of the total volume were provided in the automatic format (non-application requests).
Investors received about 1.3 million services directly at the Fund's service offices. In 183 service points throughout Kazakhstan, 1,284,489 services were provided to depositors, which is 556.4 thousand services (or 76.4%) more than last year.
Thanks to the joint project of UAPF JSC and Kazpost JSC for the provision of services in remote settlements in the branches of the national postal operator, for 6 months of 2021, 8,538 services were provided to fund contributors in the branches of the postal operator, which is almost four times more than In the past year. It should be noted that the following types of operations can be performed in the subdivisions of Kazpost:
• submit an application to change (supplement) the additional details of the contributor (recipient) (details of an identity card, telephone number, e-mail and postal addresses);
• sign an agreement on changing (defining) the method of informing (including access to the services of UAPF JSC in electronic format).
UAPF also has field service departments. They work in compliance with strict sanitary and epidemiological measures, while a preliminary consultation is carried out (including a check for the possibility of receiving services online). In the event of a need for on-site service for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining a pension agreement at the expense of a mandatory professional pension contribution) and servicing contributors (beneficiaries) belonging to the category socially vulnerable segments of the population (persons with disabilities of groups 1 and 2), the Fund's specialists carry out departures in compliance with all sanitary and epidemiological measures. As of July 1, 2021, 38,232 transactions were performed during field service.
UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and recipients of the Fund. So, as of July 1, 2021, the number of requests from depositors through feedback channels increased compared to the previous year. This year there were over 927 thousand requests, and last year 2020 there were only 667 thousand requests. Thus, the growth was 39.1%.
We remind you that UAPF contributors and recipients can get advice in the call center at 1418 (calls within Kazakhstan are free), and advice can also be obtained on the corporate website www.enpf.kz, through a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of UAPF in social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.
UAPF was established on August 22, 2013, on the basis of SAPF APF JSC. The founder and shareholder of UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee of State Property and Privatization" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the contributor (recipient) with information on the state of his pension savings (for more details, visit www.enpf.kz)