Since the beginning of the year, UAPF contributors have received over 17 million services
In just five months from the beginning of 2021, from 01/01/2021 to 06/01/2021, the Unified Accumulative Pension Fund provided its depositors with 17.6 million services. This is 41% more than in the same period last year.
Over 13.1 million services were provided in electronic format, which is 74% of the total volume of services. Compared to the previous year, there was an almost threefold increase in the popularity of online services. Recall that in the Personal Account, which is available both on the website and in the UAPF mobile application, contributors have the opportunity to receive services anytime and anywhere. For example, this is obtaining an extract from an individual pension account, making changes and additions to your details, obtaining a certificate of the presence of an IPA, applying for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of an application for payment and much more.
2.6 million services or 14.5% of the total volume were provided in the automatic format (non-application requests).
Depositors received over 1.1 million services directly at the Fund's service offices. In 183 service points throughout Kazakhstan, 1,115,173 services were provided to depositors, which is 458.8 thousand services (or 69.9%) more than last year.
Thanks to the joint project of UAPF JSC and Kazpost JSC for the provision of services in remote settlements in the branches of the national postal operator, 6,798 services were provided to fund contributors in the branches of the postal operator for 5 months of 2021, which is almost three times more than In the past year. It should be noted that the following types of operations can be performed in Kazpost subdivisions:
UAPF also has field service departments. They work in compliance with strict sanitary and epidemiological measures, while a preliminary consultation is carried out (including a check for the possibility of receiving services online). In the event of a need for on-site service for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining a pension agreement at the expense of a mandatory professional pension contribution) and servicing contributors (beneficiaries) belonging to the category socially vulnerable segments of the population (persons with disabilities of groups 1 and 2), the Fund's specialists carry out departures in compliance with all sanitary and epidemiological measures. During field service as of June 1, 2021, 28,018 operations were performed.
UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and recipients of the Fund. So, as of June 1, 2021, the number of requests from depositors through feedback channels doubled compared to the previous year. This year there were about 819 thousand requests, and last year 2020 there were only 558 thousand requests. Thus, the growth was 46.9%.
We remind you that UAPF contributors and recipients can get advice in the call center at 1418 (calls within Kazakhstan are free), and advice can also be obtained on the corporate website www.enpf.kz, through a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of UAPF in social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.