ANNOUNCEMENT
Since the beginning of the year, UAPF contributors have received 15 million services
Since the beginning of 2021, the Unified Accumulative Pension Fund has provided 15 million services to its depositors from 01/01/2021 to 05/01/2021. This is 39% more than in the same period last year.
Over 11.1 million services were provided in electronic format, which is 74% of the total volume of services. Compared to the previous year, there was an almost twofold increase in the popularity of online services. The second most popular way of providing services is an automatic format (non-declarative requests). Its share is 14.5% or 2.2 million services.
Depositors received about 1 million services directly from the Fund's service offices. In 183 service points throughout Kazakhstan, in four months of 2021, 968.3 thousand services were provided to depositors, which is 321 thousand services (or 49.6%) more than last year.
The joint project of UAPF JSC and Kazpost JSC continues to gain popularity for the provision of services in remote settlements in the branches of the national postal operator. Recall that the following types of operations can be performed in the subdivisions of Kazpost:
In total, since the beginning of the year as of May 1, these operations have been used 5.5 thousand times in the branches of the postal operator.
Field service departments are no less popular with depositors. They work in compliance with strict sanitary and epidemiological measures, while a preliminary consultation is carried out (including a check for the possibility of receiving services online). In the event of a need for on-site service for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining a pension agreement at the expense of a mandatory professional pension contribution) and servicing contributors (beneficiaries) belonging to the category socially vulnerable segments of the population (persons with disabilities of groups 1 and 2), the Fund's specialists carry out departures in compliance with all sanitary and epidemiological measures. There were 20,043 field service transactions as of May 1, 2021.
UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and recipients of the Fund. In the four months of 2021, the number of depositors' requests through feedback channels doubled compared to the previous year. As of May 1, 2021, there were about 714 thousand requests, and by May 1, 2020, there were only 440.8 thousand requests.
We remind you that UAPF contributors and recipients can get advice in the call center at 1418 (calls within Kazakhstan are free), and advice can also be obtained on the corporate website www.enpf.kz, through a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of UAPF in social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.
UAPF was established on August 22, 2013 on the basis of JSC NPF GNPF. The founder and shareholder of UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee of State Property and Privatization" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the contributor (recipient) with information on the state of his pension savings (for more details, visit www.enpf.kz)