Since the beginning of 2021, the Unified Accumulative Pension Fund has provided 7.2 million services to its depositors from 01/01/2021 to 03/01/2021. This is 2.2 times more than in the same period last year. It should be noted that the growth was both in electronic services and in services rendered in person at UAPF branches.
In the virtual space, 6.6 million services of the Fund were provided, which is 91.8% of the total volume of services provided. Compared to the previous year, there was a threefold increase in the popularity of online services. Recall that with the help of the Personal Account, which is available both on the website and in the UAPF mobile application, contributors, without leaving their homes, can receive: or) transfer to the PIP, make changes and additions to your details, apply for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, and much more.
It should be noted that some of the depositors still apply to our branches located throughout Kazakhstan. As of March 1, in UAPF branches, depositors received 581.8 thousand services, which is 37.8 thousand services (or 6.9%) more than in the previous 2020.
It is important to note that one of the objectives of the UAPF is to provide quality consulting services and develop information channels for contributors and recipients of the Fund. In the first two months of 2021, the number of requests from depositors through feedback channels tripled compared to the previous year. As of March 1, 2021, there were 461.9 thousand requests, and by March 1, 2020, 146.8 thousand requests.
We remind you that UAPF contributors and recipients can get advice in the call center at 1418 (calls within Kazakhstan are free), and advice can also be obtained on the corporate website www.enpf.kz, through a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of UAPF in social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.