For 11 months of the current year, 36,599 appeals were registered in the region as a whole (28,983 individuals, 7,614 legal entities). Of these, 7,604 appeals were positively resolved, including 3,697 applications on land issues, 608 on housing and communal services, 552 on social assistance, 510 on labor relations, 563 on civil status, registration of guardianship and others, on emergency situations (in connection with the pandemic) - 412, business support - 364, healthcare - 195, agriculture - 148, education - 200, construction - 188, employment - 71, finance and privatization - 55, culture and sports - 18, other questions - 23.
For 28,995 appeals, clarifications were given within the framework of the current legislation.
In addition, 1712 citizens were received by akims of all levels of the region on personal issues, including 123 citizens by the regional akim.
Based on the results of the receptions, the issues of 231 citizens were resolved positively (issues of allocation of housing, land plots, provision of social assistance, utilities, healthcare, education, entrepreneurship, employment, and others).
At the same time, over the past period, more than 1,800 citizens applied to the front office of the Office of the Akim of the region, where they were provided with advice within the framework of the legislation.
To date, the unified contact center "109" has received 401,604 calls and the unified duty and dispatch service "112" - 396,938 calls on major issues from residents of the region, and appropriate measures have been taken on them.
Work on analysis, accounting, and registration, as well as on consideration of citizens' appeals in local executive bodies, will be continued according to the plan.