INFORMATIONAL MESSAGE
8.3 million statements on the status of individual pension accounts have been issued to Kazakhstanis since the beginning of the year
8.3 million statements on the status of individual pension accounts (IPS) were issued by the Unified Accumulative Pension Fund to depositors (recipients) for 4 months of the current year (in the period from 01.01.2023 to 01.05.2023). Of these, 6.09 million (73.3%) were issued in electronic format, in automatic mode – 1.99 million (24%), in the offices of the Fund – 193.5 thousand (2.3%), through field service 28.9 thousand (0.3%). Thus, the issuance of statements from the IPS is the most popular service of the UAPF.
In general, over 4 months, the Fund provided about 8.97 million services to depositors (recipients), of which 6.11 million in electronic format and 2.16 million in automatic format. Accordingly, more than 92.26% of the total volume of services are provided remotely.
Nevertheless, there are depositors and recipients who prefer a personal appeal to the specialists of the UAPF. Over 468 thousand services (5.22% of the total volume of services) were rendered in 4 months during face-to-face servicing. 396.14 thousand of them were rendered in the Fund's divisions. Compared to the same period last year, services in the face-to-face format were provided by 25.28% less, which confirms the growing demand for online services. Recall that the address of the nearest branch of the Fund to you can be specified on the website www.enpf .kz or in the mobile application BZHZK/ENPF.
The field service departments of the UAPF are also working dynamically, providing more than 69 thousand services, of which more than 4.4 thousand services are provided to people from socially vulnerable segments of the population.
Within the framework of the joint project of JSC "UAPF" and JSC "Kazpost" to provide pension services in remote settlements in the offices of the national postal operator, more than 2.7 thousand services were provided to depositors of the fund as of May 1, 2023. Recall that when servicing in the branches of JSC "Kazpost", you can choose a way to inform about pension savings and change personal details.
The most important priority and strategic task for the UAPF is information and explanatory work with people, the purpose of which is to increase the level of literacy, knowledge about the ways of forming a pension, to involve in the process of its accumulation and multiplication. As part of the information and explanatory work, 10.78 thousand field presentations were held, which is 25.27% more than in the same period last year. During the presentations, over 237.8 thousand people received information about the accumulative pension system as a whole and individual consultations. In the media for 4 months since the beginning of the year, more than 14.45 thousand materials have been posted on the initiative of the UAPF, which is 28.64% more than in the same period last year.
The UAPF pays special attention to the quality of consulting services. In addition to face-to-face appeals, depositors and recipients can get the information they need through various channels: in the call center at number 1418 (toll-free in Kazakhstan), on the corporate website www.enpf .kz, in the mobile application BZHZK/ENPF, via a chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagram, Vkontakte, Twitter, Telegram, Odnoklassniki, and on the official pages of the EPPF on social networks. In total, since the beginning of the year, the Fund's specialists have worked out more than 710 thousand appeals.
The UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory occupational pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (more on www.enpf.kz )