INFORMATIONAL MESSAGE
The most popular service of the UAPF in Kazakhstan is the verification of pension savings
Electronic services that do not require a personal appeal of citizens to the offices of the UAPF remain popular in Kazakhstan. They are accessible and convenient, many depositors prefer to use them 24/7 in their Personal Account on the enpf website.kz, in the mobile app.
For three months since the beginning of this year, the Unified Accumulative Pension Fund has provided about 6.8 million services to its depositors and recipients, with 68% (4.6 million) of services citizens preferred to receive in electronic format, 24.8% (1.7 million) - in automatic, 2.51% (170.5 thousand) – in remote format in the form of consultations. Thus, about 95% of pension services can be obtained remotely.
According to the results of 3 months of 2023, the most popular service is still the provision of information on the status of individual pension accounts (IPS). More than 6.3 million statements from IPS (92.71% of the total volume of operations performed) were issued from January to March 2023. Of these, 4.6 million (more than 73% of the total volume of statements) are in electronic format: through a personal account on the enpf website.kz or in the mobile application, as well as on the e-government portal egov.kz . More than 1.5 million statements (more than 24% of the total volume of statements) were sent to depositors and recipients who chose the method of informing by e-mail specified in the UAPF database in automatic mode.
Over 90.6 thousand applications have been processed from the beginning of the year to the reporting date for changing the details.
Recall that in your Personal Account on the website and in the UAPF mobile application, in addition to receiving information about your savings, you can choose a way to inform about them, change personal details, choose a way to inform about savings, transfer part of savings to an investment portfolio manager, make a forecast calculation of future pensions using a pension calculator, etc.
If an individual does not have an open IPS in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. Since the beginning of the year, 76.62 thousand have been opened in automatic mode . IPS for all types of contributions.
Despite the growing popularity of remote services, some depositors prefer a personal appeal to the Fund's specialists. Thus, over 354.6 thousand services (5.21% of the total volume of services) were rendered to depositors and recipients in 3 months from the beginning of the year in the process of face–to-face service in the units of the UAPF throughout Kazakhstan, of which 303.3 thousand were provided directly in the service offices of the Fund.
About 49.3 thousand services were provided by the UAPF field service departments – mobile agents and mobile office crews. In addition to providing services during on-site services, the information and explanatory work of the UAPF is carried out at meetings with employees of enterprises. Since the beginning of the year, 7.1 thousand presentations have been held at enterprises and organizations, with more than 155 thousand people participating.
The UAPF always pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. As of April 1, 2023, over 170.5 thousand requests received through various feedback channels have been processed.
UAPF consulting services can be obtained through messengers (chatbot in WhatsApp and Viber by number +7 777 000 14 18 ), call center at number 1418 (toll-free in Kazakhstan), on the enpf corporate website.Instagram Facebook, VKontakte, Twitter, Telegram, Odnoklassniki, as well as on the official pages of the UAPF on social networks Instagram, Facebook, VKontakte, Twitter.