INFORMATIONAL MESSAGE
The demand for e-services of the UAPF corresponds to the global trends of digitalization
The Unified accumulative Pension Fund for 2 months of the current year (from 01.01. to 01.03.2023) provided 4.6 million services to its depositors, of which in electronic format: 3.1 million, in automatic – 1.14 million. Thus, more than 92% of the total volume of services are provided remotely: on the website or in the UAPF mobile application, as well as in an undeclared mode.
The most popular service is the issuance of statements on the status of the individual pension account (IPS), provided since the beginning of the year in the amount of more than 4.2 million. Of these, about 3.05 million (or 66.87%) were issued online, more than 1 million were sent automatically to the addresses of depositors and recipients who chose the "e-mail" method of informing, and only 102.6 thousand statements were provided at the Fund's offices.
Recall that in the personal account on the website and in the mobile application of the UAPF, depositors (recipients) have the opportunity to use such services as making changes and additions to their details, obtaining a certificate of the presence of IPS, submitting an application for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of the application for payment, transfer of part of the savings by the investment portfolio manager, forecast calculation of future pensions using a pension calculator, etc., 24/7 anywhere in the world.
For 2 months since the beginning of the year, more than 50 thousand services for the opening of IPS were provided automatically. More than 51 thousand applications have been accepted by the UAPF for pension savings payments, including one-time ones. About 63.6 thousand applications have been accepted for changing the details, of which about 50 thousand are in the offices of the Fund.
Kazakhstanis continue to use face-to-face services: about 244.5 thousand services have been provided in this format since the beginning of the year. However, compared to the same period last year, they were provided by 15.3% less, which confirms the increasing popularity of online services. We remind you that the nearest branch of the Foundation can be easily found on the website www.enpf .kz or in the mobile application BZHZK/ENPF.
The on-site service departments of the UAPF continue to work actively, mobile agents and mobile office crews have provided over 34 thousand services, of which more than 2.4 thousand services are provided to persons from socially vulnerable segments of the population.
During field service, more than 15.7 thousand statements from IPS were provided. As part of the information and explanatory work, about 4.9 thousand field presentations were held, which were attended by more than 106 thousand people. Recall that any company can apply for a presentation and consultations on the issues of the accumulative pension system with a visit to the office, for which you just need to call the call center at number 1418 or contact through the website or mobile application of the UAPF.
Providing high-quality consulting and information services to depositors (recipients) of the Fund is always a priority for the UAPF. As of March 1, 2023, the number of depositors' requests through feedback channels amounted to about 117.9 thousand.
UAPF consulting services can be obtained through messengers (chatbot in WhatsApp and Viber by number +7 777 000 14 18 ), call center at number 1418 (toll-free in Kazakhstan), on the enpf corporate website.Instagram Facebook, VKontakte, Twitter, Telegram, Odnoklassniki, as well as on the official pages of the UAPF on social networks Instagram, Facebook, VKontakte, Twitter, Telegram.
The UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory occupational pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (more on www.enpf.kz )