INFORMATIONAL MESSAGE
Kazakhstanis are actively interested in the state of their pension savings
22.6 million statements on the status of individual pension accounts (IPS) were issued by the Unified Accumulative Pension Fund to depositors and recipients for 10 months of the current year (in the period from 01.01.2022 to 01.11.2022). Of these, 17.8 million (78.5%) were issued in electronic format. Issuing statements is the most popular service of the UAPF.
In general, over 10 months, the Fund provided about 26.2 million services to its depositors. One-time pension payments are in demand (5.6% of all transactions), the opening of IPS in automatic mode (1.92%, 502.6 thousand since the beginning of the year), changing personal details (1.37%).
About 93% of the total volume of services (or 24.2 million) were provided remotely: on the website or in the UAPF mobile application, as well as in an undeclared mode. Of these, 17.9 million were provided in the online format, 6.3 million in the automatic format.
However, there are depositors and recipients who prefer a personal appeal to the specialists of the UAPF. Over 10 months, over 1.2 million services were provided during face-to-face servicing, 93% of which were in the Fund's divisions. Recall that the address of the nearest branch of the Fund to you can be easily specified on the website www.enpf .kz , or in the mobile application BZHZK/ENPF.
The field service departments of the UAPF are also actively working, which have provided more than 78.4 thousand services, of which more than 13 thousand services have been provided to people from socially vulnerable segments of the population.
As part of the information and explanatory work, 27.4 thousand field presentations were held, during which about 600 thousand people received information about the accumulative pension system as a whole and individual consultations.
The UAPF pays special attention to the quality of consulting services. In addition to face-to-face appeals, depositors and recipients can get the information they need through various channels: in the call center at number 1418 (toll-free in Kazakhstan), on the corporate website www.enpf .kz, in the mobile application BZHZK/ENPF, via a chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagram, Vkontakte, Twitter, Telegram, Odnoklassniki, and on the official pages of the EPPF on social networks. In total, since the beginning of the year, the Fund's specialists have worked out more than 710 thousand appeals.
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UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory occupational pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (more on www.enpf.kz )