INFORMATIONAL MESSAGE
Since the beginning of the year, UAPF depositors have received over 16.5 million services
As of June 1, 2022, more than 16.5 million services have been provided by the Unified Accumulative Pension Fund to depositors and recipients since the beginning of 2022. Of these, more than 11.3 million operations were carried out in electronic format, and more than 4 million were carried out in automatic mode. Thus, about 93% of pension services Kazakhstanis receive remotely.
At the moment, UAPF depositors can literally get an extract from an individual pension account in two or three clicks, make changes and additions to their details, get a certificate of the availability of IPS, apply for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, as well as for voluntary pension contributions, track the status of the application for payment and much more.
The undeclared service format provides for the automatic opening of individual pension accounts for the accounting of mandatory pension contributions (OPV), mandatory occupational pension contributions (OPV) and voluntary pension contributions (DPV). Recall that if an individual does not have an open IPS in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. At the same time, the identification of an individual is carried out using personal data specified in the electronic format of the payment order when transferring OPV, OPV or DPV. The UAPF receives all the necessary information about the details of the current document and the place of residence of the depositor from the information systems of state bodies. Thus, over 4 million services were provided to the Fund's depositors in an automatic mode.
To receive some services (for example, registration of pension payments by inheritance or in connection with departure for permanent residence), the provision of original documents is required, which can be provided by mail or in person, or through an attorney at the office of the UAPF. In addition, there are investors who still prefer a personal appeal to the Fund's specialists. Therefore, about 727.2 thousand services have been provided to depositors and recipients since the beginning of the year through traditional face-to-face services in the units of the UAPF throughout Kazakhstan. Recall that the nearest branch of the Fund can be easily specified on the enpf website.kz, or the UAPF mobile application.
During the field service, about 34.1 thousand operations were carried out. This type of provision of the Fund's services is provided, first of all, for depositors (recipients) belonging to the category of socially vulnerable segments of the population (disabled people of the 1st and 2nd groups with disabilities indefinitely).
As part of the joint project of JSC "UAPF" and JSC "Kazpost" to provide pension services in remote settlements in the offices of the national postal operator, as of June 1, 2022, more than 5.6 thousand services were provided to depositors of the fund in 347 post offices.
The UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. As of June 1, 2022, over 455.6 thousand appeals received through various channels of communication with depositors and recipients have been processed.
We remind you that depositors and recipients of the UAPF can get advice at the call center at number 1418 (toll-free in Kazakhstan), as well as on the corporate website enpf.kz , via chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagram, VKontakte, and on the official pages of the UAPF on social networks, Twitter, Telegram, Odnoklassniki.
UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory occupational pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (more on www.enpf.kz )