INFORMATIONAL MESSAGE
Over 94 percent of the UAPF services are provided in electronic format
The Unified Accumulative Pension Fund provided 3.2 million services to its depositors in the first month of 2022.
It should be noted that over 94% of the UAPF services are provided in a convenient, prompt and safe online format during the pandemic. Depositors and recipients, without leaving home, can literally receive almost all the services of the Fund in a matter of minutes. Of the total number of online services, over 2.1 million, or 66.5% of the total volume of services, are provided on the website or in the mobile application of the UAPF.
Recall that in the Personal Account, which is available both on the website and in the UAPF mobile application, depositors have the opportunity to receive services at any time and anywhere. For example, this is obtaining an extract from an individual pension account, making changes and additions to your details, obtaining a certificate of the presence of an IPS, submitting an application for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, as well as for voluntary pension contributions, tracking the status of the application for payment and much more.
In addition, the Fund has developed an undeclared service format. It includes, for example, the automatic opening of individual pension accounts for the accounting of mandatory pension contributions (OPV), mandatory occupational pension contributions (OPV) and voluntary pension contributions (DPV). Recall that if an individual does not have an open IPS in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. At the same time, the identification of an individual is carried out using personal data specified in the electronic format of the payment order when transferring OPV, OPV or DPV. The UAPF receives all the necessary information about the details of the current document and the place of residence of the depositor from the information systems of state bodies. 0.9 million services, or 27.8% of the total volume, have been provided in an undeclared manner since the beginning of the year.
Face-to-face service continues to be popular. More than 116 thousand services were provided to depositors in 176 units of the UAPF throughout Kazakhstan in the first month of 2022. Recall that the nearest branch of the Fund can always be easily specified on the website www.enpf .kz, or the ENPF mobile application.
During the ongoing pandemic and cold weather, remote consultations are especially in demand among the UAPF depositors. Literally in a matter of minutes, our employees can answer any questions provided. As of February 1, 2022, the number of depositors' requests through feedback channels amounted to 65.6 thousand requests.
We remind you that depositors and recipients of the UAPF can get advice at the call center at number 1418 (the call in Kazakhstan is free), as well as consultations can be obtained on the corporate website www.enpf.kz, via chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagram, Vkontakte, Twitter, Telegram, Odnoklassniki, and on the official pages of the EPPF on social networks.
The UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory occupational pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (more on www.enpf.kz )