Over 90% of the UAPF services are provided in an online format
The Unified Accumulative Pension Fund provided 36.3 million services to its depositors only for 11 months of this year (in the period from 01.01.2021 to 01.12.2021). This is 42.5% more than in the same period last 2020.
It should be noted that over 90% of the UAPF services are provided in a convenient, prompt and safe online format during the pandemic. Depositors and recipients, without leaving home, can literally receive almost all the services of the Fund in a matter of minutes. Of the total number of online services, over 26.6 million or 73.3% of the total volume of services provided on the website or mobile application of the UAPF. Compared to the previous year, the indicators increased almost one and a half times (over the 11 months of last year, the Fund's depositors received 16.1 million services in the virtual space).
Recall that in the Personal Account, which is available both on the website and in the UAPF mobile application, depositors have the opportunity to receive services at any time and anywhere. For example, this is obtaining an extract from an individual pension account, making changes and additions to your details, obtaining a certificate of the presence of an IPS, submitting an application for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, as well as for voluntary pension contributions, tracking the status of the application for payment and much more.
In addition, a non-explicit service format has been developed. It includes, for example, the automatic opening of individual pension accounts for the accounting of mandatory pension contributions (OPV), mandatory occupational pension contributions (OPV) and voluntary pension contributions (DPV). Recall that if an individual does not have an open IPS in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. At the same time, the identification of an individual is carried out using personal data specified in the electronic format of the payment order when transferring OPV, OPV or DPV. The UAPF receives all the necessary information about the details of the current document and the place of residence of the depositor from the information systems of state bodies. Since the beginning of the year, 6.2 million services or 17.1% of the total volume have been provided in an undeclared manner.
Face-to-face service continues to be popular. In 183 units of the UAPF throughout Kazakhstan, 1,996,118 services were provided to depositors, which is almost twice as much as last year. Recall that the nearest branch of the Fund can be easily specified on the website www.enpf .kz, or the ENPF mobile application.
Thanks to the joint project of JSC "UAPF" and JSC "Kazpost" to provide services in remote settlements in the offices of the national postal operator, as of December 1, 2021, 16,736 services were provided to the fund's depositors in 347 offices of the postal operator, which is three times more than last year.
The on-site service departments of the UAPF also work. They act in compliance with strict sanitary and epidemiological measures, while preliminary consultation is carried out (including checking for the possibility of receiving services online). As of December 1, 2021, 108,617 operations were carried out during the field service, which is 30% more than in the same period last year.
The UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. As of December 1, 2021, the number of depositors' requests through feedback channels amounted to 1.4 million requests.
We remind you that depositors and recipients of the UAPF can get advice at the call center at number 1418 (the call in Kazakhstan is free), as well as consultations can be obtained on the corporate website www.enpf.kz, via chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagram, Vkontakte, Twitter, Telegram, Odnoklassniki, and on the official pages of the EPPF on social networks.