INFORMATIONAL MESSAGE
Since the beginning of the year, UAPF depositors have received over 27 million services
The Unified Accumulative Pension Fund provided 27.2 million services to its depositors only for eight months of this year (in the period from 01.01.2021 to 01.09.2021). This is 50.8% more than in the same period last 2020.
Over 19.8 million services were rendered in electronic format, which is 72.7% of the total volume of services. Compared to the previous year, there was an almost twofold increase in the popularity of online services. Recall that in the Personal Account, which is available both on the website and in the UAPF mobile application, depositors have the opportunity to receive services at any time and anywhere. For example, this is obtaining an extract from an individual pension account, making changes and additions to your details, obtaining a certificate of the presence of an IPS, submitting an application for the appointment of pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, tracking the status of the application for payment and much more.
4.7 million services or 17.2% of the total volume were rendered in the automatic format (non-explicit requests). This includes, for example, the automatic opening of individual pension accounts for the accounting of mandatory pension contributions (OPV) or voluntary pension contributions (DPV). Recall that if an individual does not have an open IPS in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. At the same time, the identification of an individual is carried out using the personal data specified in the electronic format of the payment order when transferring the OPV or DPV, and all the necessary information about the details of the current document and the place of residence, the UAPF receives from the information systems of state bodies.
Depositors received about 1.6 million services directly from the Fund's service offices. In 183 service points across Kazakhstan, 1,564,837 services were provided to depositors, which is 746.4 thousand services (or 91.2%) more than last year.
Thanks to the joint project of JSC "UAPF" and JSC "Kazpost" to provide services in remote settlements in the offices of the national postal operator, as of September 1, 2021, 11,038 services were provided to the fund's depositors in the offices of the postal operator, which is almost four times more than last year. It should be noted that the following types of operations can be performed in the divisions of Kazpost:
* submit an application for changing (supplementing) additional details of the depositor (recipient) (details of the identity card, phone number, e-mail and postal addresses);
* sign an agreement on changing (defining) the method of informing (including for obtaining access to the services of UAPF JSC in electronic format).
There are also field service departments in the UAPF. They work in compliance with strict sanitary and epidemiological measures, while preliminary consultation is carried out (including checking for the possibility of receiving services online). If there is a need for on-site services for processing applications for opening individual pension accounts for accounting for mandatory occupational pension contributions (including applications for joining the pension provision agreement at the expense of a mandatory occupational pension contribution) and servicing depositors (recipients) belonging to the category of socially vulnerable segments of the population (persons with disabilities of groups 1 and 2), the Fund's specialists carry out the departure in compliance with all sanitary and epidemiological measures. During the field service, 54,144 operations were carried out.
The UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. So, as of September 1, 2021, the number of depositors' requests through feedback channels increased compared to the figures a year earlier. This year there were over 1.1 million requests, and in the past 2020 there were 942 thousand requests. Thus, the growth was 18%.
We remind you that depositors and recipients of the UAPF can get advice at the call center at number 1418 (the call in Kazakhstan is free), as well as consultations can be obtained on the corporate website www.enpf.kz, via chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagramm, VKontakte, Twitter, Telegram, Odnoklassniki, and on the official pages of the EPPF on social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.
The UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory occupational pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (more on www.enpf.kz )