For 9 months of 2020 to the Akimat of the Inder district
subordinate state bodies
information about public services
In accordance with the requirements of the Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V "On Public Services", certain work is being carried out in the Inder district to switch to the provision of public services in electronic form.
According to the results of 9 months, the local executive bodies of the Inder district provided 10666 services for 104 types of public services, including in paper form - 1203 (11.2%), alternative - 318 (3%), through the PSC - 1710 (16%), in electronic form - 7435 (69.7%) (the web portal of"electronic government" – 1055 (9.8%), through the state database "E – licensing"-261 (2.4%) and through the information system of the service provider – 6119 (57.3%).
For 9 months of 2020, 2 cases of delay in the provision of public services were registered. In particular, the service" Provision of land for construction of facilities within the boundaries of settlements "(akim Embassage rural district, Ramazanov A." note"), a" registration and order, and the adoption of local Executive bodies of the decision on the provision of housing to citizens in need of housing from the state housing Fund and housing, rented by a local Executive body in private housing stock "(the district Department of housing and communal services, passenger transport, automotive
The district is dominated by services by types of public services – district departments of employment, social programs and civil registration, education, physical culture and sports, land relations, architecture and urban planning, agriculture.
In accordance with paragraph 42 of the rules of state control over the quality of public services, approved by the order of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption of December 8, 2016 No. 78, the office of the district akim conducted 8 internal control measures.
According to the results of internal control, the heads of local executive bodies were given 11 recommendations and implemented.
To receive public services on the principle of "one window" in the district, there is 1 department of the PSC. To cover remote localities, specialists of mobile population service centers (M-PSC) work monthly.
On a regular basis, explanatory work is carried out with the population about the possibility of obtaining public services through the web portal of "electronic government" and through the state corporation "Government for Citizens". In accordance with the schedule of departures mobile CSC Inder district Department of the Department of" public service Center" of the non-profit branch of JSC "State Corporation" Government for citizens " in Atyrau region 2 times per month services are provided to residents of rural districts Koktogay, Orlik, Yesbol.
This year, 268 events were held to improve the quality of public services (including seminars, explanatory work-56; articles on the website of the akimat of the district, in the socio-political newspaper "Dender" - 133;" fair of public services "– 1; 52 training videos were held in rural districts, institutions, which can be obtained through the web portal of" electronic government" – 52, meetings of the Public Council - 3, Live broadcast-23 explanatory events.
Explanatory measures to improve the quality of public services for the specified period covered-2906 residents.
In order to clarify, promote and inform the population of public services, the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption in the Atyrau region distributed brochures "Do you know your rights when receiving public services", "Giving a bribe deprives you of freedom" in the amount of 2500 copies.
In the buildings of the local executive bodies of the akimat of the Inder district and the Inder district department "Public Service Center" of the non-profit joint-stock company" State Corporation "Government for Citizens" there are boxes for complaints and reviews of service recipients.
For 9 months of 2020, there were no complaints or applications from service recipients.
During the specified period, 15 employees responsible for the provision of public services took advanced training courses on the topic "Provision of public services in the Republic of Kazakhstan".
The office of the mayor of the village of Inderbor and 6 rural districts in order to provide electronic services to the residents of the village are fully equipped with computers and printers of the latest model. During the specified period, 2421 services were provided through the self-service corner via the e-government web portal for 24 types of services.
Special attention will be paid to increasing the number of services provided in electronic form and ensuring access to them, further raising public awareness in the provision of public services, improving legal literacy and preventing corruption.