On approval of the Rules for the provision of the state service "registration and order, and the adoption of local Executive bodies of the decision on the provision of housing to citizens in need of housing from the state housing Fund and housing, rented by a local Executive body in private housing stock"
The order of the acting Minister of industry and infrastructural development of the Republic of Kazakhstan dated August 13, 2021 No. 441. Registered in the Ministry of justice of the Republic of Kazakhstan of August 19, 2021 № 24039.
In accordance with subparagraph 4 of Article 10-2 of the Law of the Republic "On Housing Relations" and subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan "ON Public Services", I ORDER:
- Approve the attached Rules for the provision of public services "Registration and priority, as well as the adoption by local executive bodies of a decision on the provision of housing to citizens in need of housing from the public housing fund or housing rented by the local executive body in a private housing fund."
- To invalidate certain orders in accordance with the annex to this order.
- The Committee for Construction and Housing and Communal Services of the Ministry of Industry and Infrastructure Development of the Republic of Kazakhstan in accordance with the procedure established by law to provide:
1) state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;
2) placement of this order on the Internet resource of the Ministry of Industry and Infrastructure Development of the Republic of Kazakhstan.
- Control over the execution of this order shall be entrusted to the supervising Vice-Minister of Industry and Infrastructure Development of the Republic of Kazakhstan.
- This order shall enter into force upon the expiration of ten calendar days after the date of its first official publication.
Rules for the provision of public services "Registration and priority, as well as the adoption by local executive bodies of a decision on the provision of housing to citizens in need of housing from the public housing fund or housing rented by the local executive body in a private housing fund"
Chapter 1. General provisions
- These Rules for the provision of public services "Registration of citizens of the Republic of Kazakhstan in need of housing from the state housing fund or housing rented by a local executive body in a private housing fund (hereinafter referred to as the Rules) have been developed in accordance with subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan "On Public Services" (hereinafter referred to as the Rules). – The Law) and determine the procedure for the provision of public services "Registration and priority, as well as the adoption by local executive bodies of a decision on the provision of housing to citizens in need of housing from the public housing fund or housing rented by a local executive body in a private housing fund" from the public housing fund (hereinafter - the public service).
The state service is provided by the local executive bodies of the regions, the cities of Nur-Sultan, Almaty and Shymkent, the district, the city of regional significance, performing functions in the field of housing relations (hereinafter referred to as the service provider) according to these Rules.
- The state service is provided free of charge to individuals (hereinafter referred to as the service recipient).
Chapter 2. The procedure for the provision of public services
- In order to receive a public service, the service recipient sends the service provider via the e-government web portal www.egov.kz (hereinafter referred to as the portal) an application in the form, according to Annex 1 to these Rules, as well as documents provided for in paragraph 8 of the Standard of Public Services "Registration and priority, as well as the adoption by local executive bodies of a decision to provide housing to citizens in need of housing from the public housing fund or housing rented by a local executive body in a private housing fund" (hereinafter referred to as the portal). – Standard of public service).
- The list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services, are set out in accordance with Annex 2 to these Rules in the form of a Standard of public services.
- For registration of citizens of the Republic of Kazakhstan in cities of republican significance, the capital requires permanent residence of at least 3 (three) years.
- In order to receive a public service through the portal, the service recipient forms an application in the form of an electronic document (request of the service recipient) certified (signed) with an electronic digital signature (hereinafter referred to as EDS).
- The Service Provider registers the application on the day of its receipt.
If the service recipient applies after the end of working hours, on weekends and holidays, according to the labor legislation of the Republic of Kazakhstan, the application is accepted and the result of the provision of public services is issued on the next working day.
The status of acceptance of a request for a public service with an indication of the date of receipt of the result of the public service is sent to the service recipient in the "personal account".
- The Service Provider considers the application no later than 15 (fifteen) working days from the date of its receipt in the information system "Unified National system of waiting lists".
- Information about identity documents, certificates of marriage or divorce, death, birth of children, certificates of the presence or absence of a dwelling (in the Republic of Kazakhstan) belonging to them by right of ownership, information about the address, a court decision on the recognition of other persons as family members of the service recipient, documents confirming the affiliation of the service recipient to socially vulnerable segments of the population, civil servants, employees of budgetary organizations, income information, which are taxed are provided to the service provider for all family members from the relevant state information systems through the gateway of the "electronic government".
- From the moment of registration of the application by the service provider, the head of the authorized body sends the application for execution to the employee of the responsible structural unit.
An employee of the responsible structural subdivision of the service provider within 2 (two) working days from the date of registration of the application, checks the completeness of the submitted documents according to the list provided for by the Standard of Public service.
In case of submission by the service recipient of an incomplete package of documents or the absence of information necessary for the provision of public services in accordance with these Rules, an employee of the responsible structural subdivision of the service provider within the specified time sends the service recipient a notification of non-compliance with the submitted package of documents indicating the deadline for bringing them into compliance.
The deadline for bringing the documents specified in the notification into compliance is two working days.
- If, within two working days from the date of receipt of the notification, the service recipient has not brought it into compliance with the norms of paragraph 10 of these Rules, the service provider sends a refusal to further consider the application in the form of an electronic document signed by the EDS of the head of the authorized body and sends the service recipient to the personal account of the portal.
When the service recipient provides a full package of documents, an employee of the responsible structural unit within 10 (ten) working days checks for compliance with state information systems through the information system "Unified National System of waiting lists" for permanent registration, confirmation of the service recipient's belonging to the category, the availability of income for socially vulnerable segments of the population, the absence of housing on the right of ownership in the Republic of Kazakhstan, and also if the service recipient has become needy as a result of the deliberate deterioration of their living conditions over the past five years. In order to update, change or supplement information, the service recipient submits to the portal an application in the form according to Annex 3 to these Rules, as well as the necessary documents provided for in paragraph 8 of the Standard of Public Services, from the moment of the appearance of grounds or receipt of an SMS notification to a mobile phone.
- The deadline for reviewing documents and issuing a notification on the registration of those in need of housing from the communal housing stock in the queue of the service recipient is no later than 15 (fifteen) working days from the date of filing the application.
Based on the results of consideration of the application, the service provider makes one of the following decisions:
1) a decision in the form of a notification and an sms notification to a mobile phone about registration with an indication of the sequence number of the queue;
2) or a reasoned refusal on the grounds set out in paragraph 9 of the Public Service Standard, which is sent to the "personal account" of the service recipient in the form of an electronic document signed by the EDS of the authorized person of the service provider.
When rendering a public service, it is not allowed to demand documents and information from service recipients that can be obtained from information systems.
- If there are grounds provided for in paragraph 9 of the State Service Standard, an employee of the responsible structural subdivision of the service provider notifies the service recipient of a preliminary decision to refuse to provide a public service, as well as the time and place (method) of the hearing to be able to express the position of the service recipient on the preliminary decision.
The notification of the hearing is sent at least 3 (three) working days before the end of the term of rendering the public service. The hearing is held no later than 2 (two) working days from the date of notification.