Rules for the provision of public services "Queuing for a land plot"

                                                                                                                                                              Appendix 15 to the order

                                                                                                                                                             Minister of Agriculture

                                                                                                                                                           Republic of Kazakhstan

                                                                                                                                                            dated October 1 , 2020 No. 301

Rules for the provision of public services "Queuing for a land plot"

  1. General provisions

 

  1. These Rules for the provision of public services "Queuing for a land plot" (hereinafter referred to as the Rules) have been developed in accordance with subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services" (hereinafter referred to as the Law) and determine the procedure for the provision of public services "Queuing for a land plot" (hereinafter referred to as the public service).
  2. The following basic concepts are used in these Rules:

      1) personal account – the user's account on the e-government web portal;

      2) public service standard – a list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services;

      3) the "electronic government" web portal (hereinafter referred to as the portal) is an information system that represents a single window of access to all consolidated government information, including the regulatory framework, and to public services, services for issuing technical specifications for connection to the networks of natural monopolies and services of quasi-public sector entities provided in electronic form;

      4) electronic digital signature (hereinafter referred to as EDS) is a set of electronic digital symbols created by means of an electronic digital signature and confirming the authenticity of an electronic document, its ownership and immutability of content.

Chapter 2. The procedure for the provision of public services

  1. The state service is provided by local executive bodies of cities of republican significance, the capital, districts, cities of regional significance, cities of district significance, akim of a settlement, village, rural district (hereinafter referred to as the service provider).
  2. In order to receive a public service, individuals (hereinafter referred to as the service recipient), through the office of the service provider or through the portal, send to the service provider:

when contacting the service provider:

      1) an application for queuing for a land plot in the form according to Annex 1 to these Rules;

      2) identity document (for identification purposes);

      when accessing the portal:

      an application for queuing for a land plot in accordance with Annex 1 to these Rules in the form of an electronic document certified by the service recipient's EDS.

  1. The list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services, is set out in the standard of public services "Queuing for a land plot" according to Annex 2 to these Rules.

      Information about an identity document, about registration (re-registration) of a legal entity, about registration of an individual entrepreneur, or about the beginning of activity as an individual entrepreneur confirming ownership of real estate, about title and identification documents for a land plot, about the absence of encumbrances on a land plot, is processed by the service provider from the relevant state information systems through the gateway of "electronic government".

  1. The status of acceptance of a request for the provision of a public service, as well as a notification indicating the date and time of the provision of a public service, is sent to the Service Recipient's personal account.

      Confirmation of acceptance of the application on paper in the office of the service provider is a mark on its copy of registration indicating the date, time (hours, minutes).

  1. An employee of the office of the service provider accepts the application of the service recipient received by the office or through the portal, registers it and transmits it to the head of the service provider within 15 (fifteen) minutes.

      If the service recipient applies after the end of working hours, on weekends and holidays, according to the Labor Code of the Republic of Kazakhstan dated November 23, 2015, the application is accepted and the result of the provision of public services is issued on the next working day.

  1. The head of the service provider familiarizes himself with the application, imposes a resolution on the application, sends it to the authorized body for land relations within 1 (one) working day.
  2. The responsible executor of the authorized body for land relations considers the application and draws up a notification of the special registration of the application, or a reasoned response to the refusal to provide public services within 9 (nine) working days.
  3. The head of the authorized body for land relations signs a notification on the registration of a special application, or a reasoned response on the refusal to provide a public service within 1 (one) working day.
  4. An employee of the office of the authorized body for land relations registers a notification on the special registration of an application or a reasoned response on the refusal to provide a public service and sends the result of the provision of a public service to the service recipient within 15 (fifteen) minutes.

      If the service recipient applies through the portal, the result of the provision of public services is sent to the personal account of the service recipient in the form of an electronic document signed by the EDS of the head of the authorized body for land relations.

  1. The service provider ensures that data is entered into the information system for monitoring the provision of public services on the stage of the provision of public services.
  2. In case of failure of the information system, the service provider immediately notifies the employee of the structural unit of the service provider responsible for the information and communication infrastructure.

      In this case, the responsible employee for the information and communication infrastructure draws up a protocol on a technical problem and signs it by the service provider.

  1. The grounds for refusal to provide a public service are:

1) establishing the unreliability of the documents submitted by the service recipient for receiving a public service and (or) the data (information) contained therein;

      2) non-compliance of the service recipient and (or) the submitted data and information necessary for the provision of public services with the requirements established by parts eleven and twelve of paragraph 8 of Article 44-1 of the Land Code of the Republic of Kazakhstan dated June 20, 2003.

Chapter 3. The procedure for appealing decisions, actions (inaction) of service providers, and (or) their officials on the provision of public services

  1. A complaint against the decision, action (inaction) of the service provider on the provision of public services is submitted to the head of the service provider, to the authorized body for the assessment and control of the quality of public services.

      The complaint of the service recipient received by the service provider, in accordance with paragraph 2 of Article 25 of the Law, is subject to consideration within 5 (five) working days from the date of its registration.

      The complaint of the service recipient received by the authorized body for the assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days from the date of its registration.

  1. In cases of disagreement with the results of the provision of public services, the service recipient applies to the court in accordance with subparagraph 6) of paragraph 1 of Article 4 of the Law

 

 

 

 

 

 

 

 

 

 

 

 

 

Appendix 1

to the Rules for the provision of

public services

"Queuing for

a land plot"

 

Form

 

Akim ______________________

(region, city, district,

village, village, rural district)

____________________________

(surname, first name, patronymic (if any))

from _________________________

(last name, first name, patronymic

(if any) of an individual)

____________________________

____________________________

(individual identification number)

____________________________

(details of the document

identity

____________________________

individuals

____________________________

contact phone (if available)

____________________________

address)

       Application for queuing to receive a land plot

 

I ask you to put on the queue for receiving a land plot located 

______________________________________________(address (location) of land)

 area ____________ hectare for ____________________ (the purpose of the land plot)

 

 Agree(to) the use of information constituting a secret protected by the law contained in information systems.

    Service recipient ______________________________ ( surname, first name, patronymic (if any))

 

 Signature of the service recipient (when contacting the office of the service provider/Electronic digital signature of the service recipient (when contacting through the e-government web portal) 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Appendix 2

to the Rules for the provision of

public services

"Queuing for

a land plot"

                  The standard of the state service "Queuing for a land plot"

 

1

Name of the service provider

Local executive bodies of regions, cities of Nur-Sultan, Almaty and Shymkent, districts, cities of regional significance, cities of district significance, akims of a settlement, village, rural district (hereinafter referred to as the service provider).

2

Methods of providing public services (access channels)

1) office of the service provider;

2) e-government web portal www.egov.kz (hereinafter referred to as the portal).

3

The term of rendering the state service

12 (twelve) working days.

4

Form of public service provision

Electronic and (or) paper.

5

The result of the provision of public services

Notification of the special registration of the application, or a reasoned response to the refusal to provide a public service.

6

The amount of payment charged to the service recipient for the provision of public services, and the methods of its collection in cases provided for by the legislation of the Republic of Kazakhstan

Is free.

7

Work schedule

1) service provider - from Monday to Friday from 9.00 to 18.30 hours, with a lunch break from 13.00 to 14.30 hours, except weekends and holidays according to the Labor Code of the Republic of Kazakhstan dated November 23, 2015 (hereinafter - the Code);

2) the portal - around the clock, except for technical breaks in connection with repair work (when the service recipient applies after the end of working hours, on weekends and holidays according to the Code, the application is accepted and the result of the provision of public services is issued on the next working day).

Addresses of places where public services are provided are posted on:

1) the Internet resource of the Ministry of Agriculture of the Republic of Kazakhstan: www.gov.kz;

2) on the portal.

8

List of documents required for the provision of public services

When contacting the service recipient: to

the office of the service provider:

1) an application for queuing for a land plot in the form;

2) identity document (for identification purposes);

to the portal:


an application for queuing for a land plot in the form of an electronic document certified by the electronic digital signature of the service recipient.

9

Grounds for refusal to provide public services established by the legislation of the Republic of Kazakhstan

1) establishing the unreliability of the documents submitted by the service recipient for receiving the state service, and (or) the data (information) contained therein;

2) non-compliance of the service recipient and (or) the submitted data and information necessary for the provision of public services with the requirements established by parts eleven and twelve of paragraph 8 of Article 44-1 of the Land Code of the Republic of Kazakhstan dated June 20, 2003.

10

Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form

The service recipient has the opportunity to receive information about the procedure and status of the provision of public services in remote access mode through the portal's "personal account", as well as a single contact center.

The contact numbers of the help services for the provision of public services are listed on the portal. Unified contact center for the provision of public services: 1414, 8 800 080 7777.

 

Rules for the provision of public services "Queuing for a land plot"
Дата публикации
07 октября 2021