The standard of the state service "Registration of the change of name, patronymic, surname, includingamendments, addition sand correction sto the civil status records"

Appendix 21

totheRulesoftheorganizationofthestate

registrationofactsofcivilstatus,

amendments, restoration,

cancellationofrecordsofacts

ofcivilstatus

The standard of the state service

"Registration of the change of name, patronymic, surname, includingamendments, addition sand correction sto the civil status records"

1

Name oftheserviceprovider

MIO ofthecitiesofNur-SultanandAlmaty, Shymkent, districtsandcitiesofregionalsignificance (hereinafter - theserviceprovider)

2

Methodsofprovidingpublicservices (accesschannels)

1) throughtheserviceprovider;

2) MIO ofdistrictsinthecity, citiesofdistrictsignificance, akimsofsettlements, villages, ruraldistricts;

3) State Corporation;

4) throughtheportal.

3

The termofrenderingthestateservice

totheserviceproviderortothe State Corporation - 5 (five) workingdays;

makingchanges, additionsandcorrectionstotherecordoftheactofcivilstatus - 5 (five) workingdays;

intheabsenceofanactrecordintheRegistry Office, thetermofrenderingtheserviceisextendedbynomorethan 15 (fifteen) calendardays, withnotificationoftheservicerecipientwithin 3 (three) calendardays (ifthetermofconsiderationoftheapplicationreceivedthroughthe State Corporation isextended, theresultoftheprovisionofthestateserviceissentbytheserviceprovidertothe State Corporation);

whensubmittingthroughtheportal, a notificationconfirmingtheacceptanceoftheapplicationandsettingthedateofregistrationofthechangeofname, patronymic, surnameissenttothepersonalaccountwithin 1 (one) businessday;

The maximumallowablewaitingtimeforthedeliveryof a packageofdocumentsis 20 (twenty) minutes.

The maximumallowableservicetimeoftheservicerecipientis 20 (twenty) minutes.

4

Form ofpublicserviceprovision

Electronic/Paper

5

The resultoftheprovisionofpublicservices

1) Certificateofchangeofname, patronymic, surname, birthcertificate (incasesofamendmentstothebirthcertificate), repeatedcertificateofchangeofname, patronymic, surnamewithamendments, additionsandcorrections;

2) a reasonedresponseabouttherefusaltoprovide a publicservice.

The formofprovidingtheresultoftheprovisionofpublicservices: paper, electronicwhen a certificateissentaboutthechangeofname, patronymic, surnameor a reasonedrefusalwhensubmittinganapplicationthroughtheportal.

6

The amountofpaymentchargedtotheservicerecipientfortheprovisionofpublicservices, andthemethodsofitscollectionincasesprovidedforbythelegislationofthe Republic of Kazakhstan

1) forregistrationof a changeofname, patronymic, surname - 2 MCI;

2) fortheissuanceof a certificateinconnectionwiththechange, addition, correctionandrestorationoftherecordoftheactofchangingthename, patronymic, surname - 0.5 MCI.

Theyareexemptfrompayingthestatefeefortheregistrationofactsofcivilstatusuponpresentationofsupportingdocuments:

1) participantsandinvalidsofthe Great Patriotic War andpersonsequatedtothembybenefitsandguarantees, personsawardedordersandmedalsoftheformer USSR forselflessworkandimpeccablemilitaryserviceintherearduringthe Great Patriotic War, personswhoworked (served) atleastsixmonthsfromJune 22, 1941 toMay 9, 1945 andnotawardedwithordersandmedalsoftheformer USSR forselflessworkandimpeccablemilitaryserviceintherearduringthe Great Patriotic War, disabledpeople, aswellasoneoftheparentsof a disabledpersonfromchildhood, a disabledchild, guardians (trustees), stateorganizations - forregistration

7

Work schedule

1) serviceprovider - fromMondaytoFridayinclusivefrom 09.00 to 17.30 hours, breakfrom 13.00 to 14.30 hours, exceptweekendsandholidays.

The publicserviceisprovidedon a first-come, first-servedbasis, withoutpriorappointmentandacceleratedservice;

2) State Corporation - fromMondaytoSaturdayinclusive, inaccordancewiththeestablishedworkschedulefrom 9-00 to 20-00 hourswithoutlunchbreak, exceptSundaysandholidays, accordingtolaborlegislation.

Receptioniscarriedoutintheorderofan "electronic" queue, withoutacceleratedservice, itispossibletobookanelectronicqueuethroughtheportal;

3) theportalisopenaroundtheclock, exceptfortechnicalbreaksrelatedtorepairwork (whentheservicerecipientappliesaftertheendofworkinghours, onweekendsandholidays, theapplicationisacceptedandtheresultoftheprovisionofpublicservicesisissuedonthenextworkingday).

8

List ofdocumentsrequiredfortheprovisionofpublicservices

1) applicationforstateregistrationof a changeofname, patronymic, surnameintheformaccordingtoAppendix 22 totheRules;

2) identitydocument (foridentificationpurposes);

3) certificatesofcivilstatusregistrationissuedoutsidethe Republic of Kazakhstan;

4) twophotosoftheservicerecipientinthesizeof 3 * 4 cm;

5) a documentconfirmingthepaymentofthestatefeetothebudget, exceptincasesofpaymentvia PSHEP;

6) ifnecessary, theemployeeoftheserviceproviderrequiresadditionaldocumentsconfirmingthereasonsforwhichtheservicerecipientrequeststochangethename, patronymic, surname.

9

Groundsforrefusaltoprovidepublicservicesestablishedbythelegislationofthe Republic of Kazakhstan

In caseoffilinganapplication:

1) personsofthesamesex;

2) personsofwhomatleastonepersonisalreadyinanotherregisteredmarriage (matrimony);

3) betweencloserelatives;

4) betweenadoptiveparentsandadoptedchildren, childrenofadoptiveparentsandadoptedchildren;

5) persons, atleastoneofwhomisrecognizedasincapacitatedduetomentalillnessordementiaby a courtdecisionthathasenteredintolegalforce;

6) through a representative;

7) incaseofestablishingthefactofprovidingdeliberatelyfalseinformation;

8) iftheregisteringauthorityhasevidenceconfirmingtheexistenceofcircumstancespreventingtheconclusionofmarriage (matrimony);

9) establishingtheunreliabilityofthedocumentssubmittedbytheservicerecipientforreceivingthestateservice, and (or) thedata (information) containedtherein;

10) inconsistencyoftheservicerecipientand (or) thesubmittedmaterials, objects, dataandinformationnecessaryfortheprovisionofpublicservices,

10

Otherrequirements, takingintoaccountthespecificsoftheprovisionofpublicservices, includingthoseprovidedinelectronicformandthrough a State Corporation

Customerswithinthemannerprescribedbylawfullorpartiallossoftheabilityorcapacitytoexerciseself, tomoveindependently, tofocus, documentsacceptanceforrenderingthestateserviceisperformedbyanemployeeofthe State Corporation withdepartureattheplaceofresidencebyapplyingthrough a Single contactcenter 1414, 8 800 080 777.

Service recipienthas a possibilityofreceiptofthestateserviceelectronicallythroughtheportal, subjecttotheavailabilityofthe EDS.

The servicerecipienthastheopportunitytoreceiveinformationabouttheprocedureandstatusoftheprovisionofpublicservicesinremoteaccessmodethroughtheportal's "personalaccount", theserviceprovider'shelpservices, aswellasthe Unified Contact Center "1414", 8-800-080-7777.