The procedure for consideration by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market of appeals from individuals and legal entities.
The Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market (hereinafter referred to as the Agency) considers applications from individuals and legal entities in accordance with the Administrative Procedural Code of the Republic of Kazakhstan (hereinafter referred to as the Code).
The Agency considers applications from individuals and legal entities free of charge.
Consideration of appeals from individuals and legal entities is carried out in accordance with the established procedure, and the result of consideration of an appeal does not depend on who submitted the appeal: an individual directly or a public association acting in his interests.
The procedure for filing appeals by individuals and legal entities, their registration, and the time limits for their consideration are determined by the Code.
According to the Code, entities and officials, within their competence, ensure objective, comprehensive and timely consideration of appeals from individuals and legal entities.
Persons whose rights have been violated by financial organizations have the right to apply to the Agency in accordance with the procedure established by the Code, by submitting a written application or in the form of an electronic document certified with an electronic digital signature.