According to the Decree of the Government of the Republic of Kazakhstan dated 09/08/2020. No. 560, personal reception of individuals and representatives of legal entities is carried out in the public reception office of the regional akim by the following officials:
At the same time, the heads of the structural divisions of the akim's office, as well as other employees of the akim's office, receive citizens on the day they apply if they agree to be received by the indicated officials.
Appointments are made by the employees responsible for organizing the reception, daily on weekdays during working hours with a lunch break, on the basis of an electronic document from the "electronic government" web portal, requests in paper format, including those received on purpose or orally presented to the employee of the public reception, as well as applications received in the call centers of public receptions.
A request for a personal reception, which does not set out the essence of the issue, is left without consideration, with a message to the applicant about it.
As noted, the reception at the public reception by the regional akim and his deputies is held at least once a month according to the schedule approved by the akim.
Reception is carried out in the order of priority of treatment. Veterans of the Great Patriotic War, veterans equated in terms of benefits to veterans of the Great Patriotic War, veterans of hostilities on the territory of other states, disabled people of all categories, pregnant women, persons awarded with the orders "Altyn Kyran", having the title "Khalyk kakharmany", "Kazakhstannyk Enbek Yeri" are accepted out of turn.
With the consent of the applicant, the reception by the regional akim and his deputies can be carried out through video conference.
In the event of the introduction of restrictive measures related to the coronavirus pandemic or other circumstances related to ensuring the safety of individuals and representatives of legal entities, the reception is carried out exclusively through video conferencing.
At the same time, an appointment is not made on issues that are not within the competence of local executive bodies and territorial divisions of central state bodies; persons who were previously accepted or who have a response to an appeal on the same issue.
If it is impossible to hold an appointment due to temporary disability, business trip and other cases, the receiving person notifies the employee responsible for the appointment at least 2 working days or on the day of the personal appointment.
All received requests for an appointment are registered by employees of the public reception in the electronic document management system within 3 working days and sent for preliminary consideration to the Department for Control over the Consideration of Applications.
The department with the participation of structural subdivisions of the regional akim's office, five working days before the start of admission, after collecting and analyzing the materials, prepares background information addressed to the head of the akim's office with a proposal to set a date for admission or refusal.
Based on the results of the decision, the department forms a list of persons accepted by the regional akim and his deputies, and sends it to the public reception for inclusion in the reception schedule.
The responsible public receptionist distributes the approved lists to the admission schedule in order of priority.
Within 15 calendar days from the date of registration of the appeal, the responsible employee of the public reception office sends a response to the applicant indicating the date and time of admission or a reasoned refusal.