INTRODUCTION 7 1 METHODOLOGY AND THEORETICAL JUSTIFICATION 8 1.1 Research methodology 8 1.2 A sample of sociological research 17 2 RESULTS OF PUBLIC MONITORING 26 2.1 Analysis of the sociodemographic block 27 2.2 Main indicators based on the results of the study 29 2.2.1 Bureaucracy and red tape in government bodies and organizations . 39 2.2.2 Results of public monitoring of the quality assessment of 70 public services 42 2.2.3 Results of online monitoring on the Electronic Government portal" 47 2.3 Rating of central government agencies 81 2.4 Rating of local executive bodies 84 2.5 Rating of regions 92 3 SATISFACTION WITH THE QUALITY OF PUBLIC SERVICES 94 3.1 Testing of civil servants applicants for vacant administrative government positions and citizens entering law enforcement service 94 3.2 Issuing licenses for the storage and retail sale of alcoholic beverages with the exception of activities related to the storage and retail sale of alcoholic beverages in the territory of its production 99 3.3 Application of the out-of-court bankruptcy procedure 104 3.4 Registration or re-registration of periodicals news agencies and online publications 109 3.5 Issue of a rental certificate 113 3.6 Apostillation of official documents originating from judicial authorities 117 3.7 Consideration of applications for consent to economic concentration 124 3.8 Approval of the report on the results of the share placement 128 3.9 State registration of the issue of non-government bonds 132 3.10 Issuance of the State Auditor's certificate 135 3.11 Apostillation of official documents originating from the Prosecutor's Office, investigative and inquiry bodies 140 3.12 Development and production of JTS intended for conducting OPM Repair and implementation of JTS intended for OPM 144 3.13 Issuance of a certificate for the conversion of a motor vehicle and (or) trailers to it 148 3.14 Sealing of water metering devices installed on structures or devices for water intake or discharge by individuals and legal entities exercising the right of special water use 154 3.15 Special water use permit 158 3.16 Issuance of a certificate of admission to driving a vehicle 162 3 3.17 Receiving and reviewing documents on the expediency of sending citizens of the Republic of Kazakhstan for treatment abroad and (or) attracting foreign specialists for treatment in domestic medical organizations within the guaranteed volume of free medical care 167 3.18 Registration of lifetime failure or consent to post-mortem donation of organs (parts of an organ) and (or) tissues (parts of tissue) for the purpose of transplantation 172 3.19 Receiving documents and forwarding them for the production of passports to citizens of the Republic of Kazakhstan who are abroad 176 3.20 Legalization of documents 180 3.21 Issuance of duplicate documents on higher and (or) postgraduate education 184 3.22 Awarding educational grants as well as providing social support to students in institutions of higher and (or) postgraduate education 190 3.23 Issuance of military service cards or their duplicates to those liable for military service 194 3.24 Military registration of conscripts and conscripts 199 3.25 Apostillation of official documents originating from organizations of primary basic secondary general secondary technical and vocational after secondary education 203 3.26 Recognition of documents on secondary technical vocational and post-secondary education 207 3.27 Issuance of a special permit for the passage of heavy and (or) bulky vehicles 212 3.28 State registration of rolling stock 217 3.29 Issuing licenses for the import of certain types of goods 221 3.30 Issuance of a certificate of type approval for measuring instruments 224 3.31 Inclusion (exclusion) of the hardware and software complex for digital mining in the registry (from the registry) of the hardware and software complex for digital mining