table of contents
1.1 Abbreviations and abbreviations.................................................................. 9
1.2 Methodology of public monitoring ..................................... 10
Table 2.1. Study sample, number of respondents and
government services subject to public monitoring in
2023.............................................................................................................................. 16
2.2.1 Bureaucracy and red tape in government agencies and
organizations .......................................................................................................... 34
Table 2.2.1.3. Data on bureaucracy and red tape, by
public services, 2023......................................................................... 37
2.2.2. Results of public monitoring of quality assessment
provision of 50 public services .............................................................. 40
Table 2.2.2.1. Results of public monitoring within the framework of the NHS. 40
2.2.3 Results of online monitoring on the Electronic
Government portal" ..................................................................................................... 43
Table 2.2.3.1. Results of online monitoring based on data fully
uploaded from the e-government portal, January-November 2023
year ............................................................................................................................. 44
Table 2.2.3.3. Dynamics of public service quality assessment
2015-2023 ........................................................................................... 64
2.3 Rating of public services ............................................................... 64
Table 2.3.1. Rating of public services subject
to public monitoring in 2023 ......................................................... 66
2.4 Rating of central government agencies............................... 70
Table 2.4.1. CGO rating (within the framework of the NHS), 2023................................... 70
Table 2.4.2. Rating of central government agencies (in the framework
of online monitoring and NHS), 2023 ................................................................ 71
Table 2.4.3. Dynamics of changes in the assessment of the quality of
public services provided by CSOs in 2021-2023.............................................. 72
2.5 Rating of local executive bodies......................................... 73
Table 2.5.1. M&E rating (within the NHS), 2023.................................. 73
Table 2.5.2. Rating of public services provided
by local executive authorities (within the framework of the NHS), 2023............... 74
2.6 Rating of regions............................................................................................ 78
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Table 2.6.1 Rating of regions by the quality of public
services, 2023...........................................................................................................78
III. SATISFACTION WITH THE QUALITY OF SERVICES PROVIDED
PUBLIC SERVICES..............................................................................80
3.1 Testing of civil servants, applicants for
vacant administrative government positions, and
citizens entering law enforcement service........................80
3.2 Issuance of a license for exchange operations with
foreign currency in cash, issued by authorized organizations84
3.3 Issuing licenses to banks and branches of non-resident
banks of the Republic of Kazakhstan to conduct banking and other operations
provided for by the banking legislation of the Republic of Kazakhstan.
Kazakhstan...................................................................................................................88
3.4 Issuing a license for the implementation of microfinance
activities...........................................................................................................91
3.5 Issuance of a pass to enter and stay in borderland94
3.6 Acceptance of documents for training at the Academy of Justice at
The Supreme Court of the Republic of Kazakhstan........................................................98
3.7 Issuing a certificate of the presence or absence of a criminal record with
apostille ...............................................................................................................104
3.8 Software inclusion (exclusion) and
electronic industry products to the registry (from the registry) of trusted
software and electronic
industry products.................................................................................................109
3.9 State registration of a child's birth abroad ....113
3.10 Issuance of military service cards or their duplicates to those liable for military service
....................................................................................................................................118
3.11 Conducting religious studies expertise .....................................124
3.12 Issuance of a quarantine certificate for the movement
of quarantined products in the territory of the Republic of Kazakhstan ..131
3.13 Issuance of permits for the export, import and transit
of transported objects, taking into account the assessment of the epizootic situation in the
relevant territory..........................................................................135
3.14 Issuance of a certificate for the conversion of a motor
vehicle and (or) trailers to it .................................................................140
3.15 Issuance of permits to foreigners and stateless persons for
permanent residence in the Republic of Kazakhstan ....................................145
3.16 Entering information and its changes into the State Register
of Copyrighted Objects..................................
151 3.17 Initiation of enforcement proceedings on the basis of
an enforcement document at the request of the recoverer.......................156
5
3.18 Recognition of documents on higher and postgraduate education
................................................................................................................................... 162
3.19 Acceptance of documents for participation in the competition for the award
of the international Bolashak Scholarships"....................................................... 167
3.20 Acceptance of documents for participation in the competition for the award
of the educational grant of the First President of the Republic of Kazakhstan -
Elbasy "Orken" to pay for the education of gifted children in
the autonomous educational organization "Nazarbayev Intellectual
Schools".................................................................................................................... 173
3.21 Issuing expert opinions to authors and the author
's team on educational publications of preschool, primary, basic
secondary, general secondary, technical and vocational,
post-secondary, higher and postgraduate education................. 177
3.22 Issuing an opinion on safety, quality and effectiveness
medicines and medical devices.................................... 182
3.23 Issuance of documents on advanced training and
certification courses for healthcare personnel ......... 188
3.24 Assignment of benefits to a large family.......................................... 192
3.25 Assignment of the State social
disability allowance ....................................................................................................... 200
3.26 Registration of the fulfillment of the obligation to pay customs duties
duties, taxes, special, anti-dumping, countervailing
duties, as well as ensuring the fulfillment of duties
of a legal entity operating in the field
of customs and (or) an authorized economic
operator............................................................................................................... 205
3.27 Revocation of tax reporting................................................................. 211
3.28 Issuance of a travel permit on the territory of a foreign
state to carriers of the Republic of Kazakhstan in accordance with
international treaties ratified by the Republic
Kazakhstan................................................................................................................ 216
3.29 Issuance of a certificate of admission to
international road transport and a
vehicle admission card........................................................................... 221
3.30 Acceptance of documents for training, retraining, advanced
training of personnel in the field of physical culture and sports ... 228
3.31 Apostillation of archival certificates, copies of archival documents
documents or archival extracts originating from the state
archives of the Republic of Kazakhstan and sent abroad................. 233
3.32 Issuance of a type approval certificate for measuring instruments236
3.33 Provision of subsidies for a part of the remuneration rate within
the framework of the National Project for the Development of Entrepreneurship in
2021-2025 years .................................................................................................. 239
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3.34 Issuance of logging and forestry tickets..........................................245
3.35 Coordination of specific norms of water consumption and sanitation
....................................................................................................................................250
3.36 Qualification examination of managers' knowledge of the rules of technical
operation and safety regulations, transmission of electrical and thermal energy, for monitoring the technical condition and safety of operation of electrical installations...............255 3.37 Consideration of applications for consent to economic concentration........................................................................................................260 3.38 Registration and de-registration of dangerous technical devices ................................................................................................................266 3.39 Providing statistical information, not according to the schedule for the dissemination of official statistical information...........................................................................270 3.40 Issuance of the State Auditor's certificate .........................274 3.41 Registration of a pledge of movable property that is not subject to mandatory state registration............................................277 3.42 Approval of the projected land according to the graphical data of the Unified State Register of Legal Entities real estate cadastre ....................................................................................283 3.43 Assignment of social assistance to certain categories of needy citizens by decisions of local representative bodies ....................................................................................................................290 3.44 Attachment to a medical organization providing primary health care ....................................................297 3.45 Issuance of archival certificates, copies of archival documents, or archive extracts ..............................................................................................305 3.46 Issuance of a decision on carrying out a complex of works on the postutilization of objects (demolition of buildings and structures)........................314 3.47 Registration of marriage (matrimony), including making changes, additions and corrections to civil status records....................................................................................321 3.48 Determination of the divisibility and indivisibility of land plots . 322 3.49 Subsidizing remuneration rates for lending to agro-industrial entities, as well as leasing for the purchase of farm animals, machinery and technological equipment ...................................................................330 3.50 Acceptance of documents for the transfer of children between organizations of primary, basic secondary, general secondary education ....338 IV. CONCLUSIONS AND RECOMMENDATIONS ..............................................................347