In accordance with the law of the Republic of Kazakhstan "on the procedure for consideration of appeals of individuals and legal entities» as of January 12, 2007, No. 221, The Department of internal policy of the Akmola region (hereinafter referred to as the Department) keeps records of appeals from individuals and legal entities. In just 5 months of 2019, 29 requests were received from individuals and legal entities. All requests are considered in time in accordance with the requirements Of the law of the Republic of Kazakhstan.
In addition, according to the legislation, the Department has approved a schedule for receiving citizens. Reception is carried out by the head of the Department and his deputies.