1. General provisions
1) Information about the service provider — state institution " Department for coordination of employment and social programs of the Akmola region "(hereinafter-the Department).
2) Information about public services:
number of public services — 2 public services:
- "Assignment or extension of oralman status»;
"The results and (or) renewal of permits to employers for attracting foreign labor force»;
number of public services provided through the state Corporation "Government for citizens»:
through the non-profit joint-stock company "State Corporation "Government for citizens", the Department provides 1 state service " Assignment or extension of the status of oralman»;
number of public services provided on a free and (or) paid basis:
1 public service-free of charge;
1 public service-paid/free;
number of public services rendered in paper and (or) electronic form:
1 public service — in paper form;
1 public service — electronic (partially automated) and (or) paper;
the number of approved bylaws that determine the procedure for providing public services — 2.
3) Information about the most popular public services.
For the period of 2019, the Department provided 307 public services, including:
"Assignment or extension of oralman status" -258;
"Issue and (or) extension of permission to employers to attract foreign labor" -49.
2. Working with service recipients
1) Information about the sources and places of access to information on the procedure for providing public services.
Standards and information explaining the procedure for providing public services are available on the Internet resource of the state body — social.akmo.gov.kz as well as at the stand "Public services provided by the Department for coordination of employment and social programs of the Akmola region".
2) Information on public discussions of draft bylaws that define the procedure for providing public services.
At present, there are no draft standards of public services that have been submitted for discussion for making proposals for their improvement.
3) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
In order to ensure transparency of the process of providing the state service "Assignment or extension of the status of oralman", 2 meetings were held in April with specialists of the Department No. 2 of Kokshetau, the state Corporation "Government for citizens", as well as in August with employees of the Department of quality control of public services of the state Corporation "Government for citizens" in the Akmola region;
1-the seminar of the meeting was held on the provision of public services in the social and labor sphere in October, with the invitation of specialists from the district Osisp and TSN.
In order to organize information coverage of the population, 2 articles were published in regional Newspapers.
3. Activities to improve the processes of providing
public services
1) results of optimization and automation of public service delivery processes.
In accordance with the Roadmap for optimization and partial automation of the state service "Assignment or extension of oralman status", the service is subject to transition to an electronic format.
2) Measures aimed at improving the skills of employees in the provision of public services.
Specialists responsible for the provision of public services improve their level of knowledge by studying the relevant Laws, regulations, and standards of public services.
Employees of the Department consult on law enforcement practices in the provision of public services.
On a mandatory basis, employees of the Department, according to the schedule, undergo advanced training in the RSE "Academy of public administration under the President of the Republic of Kazakhstan in the Akmola region" (hereinafter — the branch of the Academy).
In 2019, 3 employees took advanced training courses in the branch of the Academy, as well as in "Constructive solution" LLP, on the quality of public services.
3) Regulatory and legal improvement of the processes of providing public services — public services are provided in accordance with the standards of public services.
4. Control over the quality of public services
1) Information about complaints of service recipients regarding the provision of public services (Appendix).
There were no complaints about public services provided.
2) Results of internal control over the quality of public services-there are no violations.
3) Results of control over the quality of public services rendered by the authorized body for evaluating and controlling the quality of public services rendered-0.
4) Results of public monitoring of the quality of public services.
Public monitoring of the quality of public services during the reporting period was carried out by the private FOUNDATION "Zor RUKH charitable Foundation". There are no services provided by the Department in the presented monitoring.
5. Prospects for further efficiency and increasing satisfaction of service recipients with the quality of public services.
Provision of public services in accordance with the Law and other regulatory legal acts in the field of public services.