Assignment or extension of the status of candace
The name of the state service: "Assignment or extension of the status of Candace".
Name of the subspecies of public service:
1. Obtaining the status in the general order;
2. Obtaining the status on the basis of the consent of the local executive body for the assignment of the status of Candace through the foreign institutions of the Republic of Kazakhstan;
3. Extension of the status;
4. Issuance of a duplicate of the Candace certificate;
5. Issuance of a duplicate of the decision to extend the status of Candace.
The acceptance of the application and the issuance of the result of the provision of public services are carried out by the MIO of the regions, the cities of Astana, Almaty and Shymkent, the State Corporation and through the foreign institutions of the Republic of Kazakhstan (For ethnic Kazakhs living outside the Republic of Kazakhstan), as well as the web portal of "electronic government" www.egov.kz (hereinafter referred to as the portal).
The delivery period is within 35 working days.
Form of public service provision
Paper/rendered on the principle of "one application", electronic (partially automated).
The result of the provision of public services: when assigning the status of Candace – the issuance of a certificate of Candace, in case of extension of the status of Candace – the decision of the local executive body, according to Annex 4 to these rules.
The state service is provided to individuals free of charge.
Work schedule:
1) service provider – posted on an Internet resource www.enbek.gov.kz , section "Public services".
Acceptance of the application and issuance of the result of the provision of public services from 9.00 am to 17.30 pm with a lunch break from 13.00 pm to 14.30 pm.
The public service is provided on a first-come, first-served basis, without prior appointment and accelerated service;
2) State Corporation – acceptance of applications and issuance of ready-made results of public services is carried out through the State Corporation from Monday to Friday inclusive from 9.00 to 18.00 hours without a break, the duty departments of public services of the State Corporation from Monday to Friday inclusive from 9.00 to 20.00 hours and on Saturday from 9.00 to 13.00 hours except holidays and weekends according to The Labor Code of the Republic of Kazakhstan.
The state service is provided at the place of residence in the order of the electronic queue, without accelerated service, it is possible to book an electronic queue through the portal;
3) portal – around the clock, except for technical interruptions due to repair work;
4) in foreign institutions of the Republic of Kazakhstan, acceptance of the application and issuance of the result of the provision of public services from 9.00 am to 17.00 pm with a lunch break from 13.00 pm to 14.30 pm.
Addresses of places where public services are provided are posted on the Internet resource of the State Corporation: www.gov4c.kz .
List of documents required for the provision of public services
1. To obtain the status in the general procedure and the status based on the consent of the local executive body for the assignment of the status of candace through the foreign institutions of the Republic of Kazakhstan:
1) autobiography (in any form);
2) copies of the documents certifying the identity of the applicant and his family members (if any), with a notarized translation into Kazakh or Russian (birth certificates, passport, certificate of a stateless person or other official documents of special bodies of the country of origin of ethnic Kazakhs confirming the nationality of applicants.);
3) copies of documents establishing the applicant's compliance with the condition provided for in subparagraph 18) of paragraph 2 of these Rules.
The documents are provided in originals and copies for verification, after which the originals of the documents (with the exception of the autobiography) are returned to the applicant.
2. To extend the status:
the applicant submits an application in accordance with Annex 6 to these Rules.
3. Issuance of a duplicate of the Candace certificate and the decision to extend the status of Candace:
the applicant submits an application in accordance with Annex 6 to these Rules.
It is not allowed to demand documents from applicants that can be obtained from information systems.
Grounds for refusal to provide public services established by the legislation of the Republic of Kazakhstan:
The decision on the assignment or refusal of the status of candace is made by the local executive body and is drawn up in accordance with Annex 4 to these Rules within 35 working days after the date of registration of the application by the local executive body.
The local executive body refuses to assign and extend the status of candace and (or) inclusion in the regional quota of admission of Candace on the following grounds:
1) non-compliance of applicants with the conditions established by subparagraph 18) of paragraph 2 of these Rules;
2) establishing the unreliability of documents submitted by an ethnic Kazakh to receive a public service, and (or) the data (information) contained therein;
3) the presence of compromising information about the commission by ethnic Kazakhs applying for the status of kandas and (or) inclusion in the regional quota of admission of kandas, offenses on the territory of the Republic of Kazakhstan and other information about their affiliation to terrorist or extremist organizations;
4) the lack of consent of an ethnic Kazakh, submitted in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and their Protection", for access to restricted personal data;
5) the absence of a regional quota for the admission of Kandas in a territorial-administrative unit or the refusal of an ethnic Kazakh from a territorial-administrative unit proposed for settlement.
Also, the refusal to provide a public service is the grounds provided for in Article 19-1 of the Law of the Republic of Kazakhstan "On Public Services".
Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form and through a State Corporation:
The service recipient has the opportunity to receive information about the procedure and status of the provision of public services through a single contact center for the provision of public services. The contact phone numbers of the help services for the provision of public services are indicated on the Internet resource www.gov.kz , section "Public services", Unified Contact Center for the provision of public services: 1414, 8 800 080 7777.
To service recipients who, in accordance with the procedure established by law, have a complete or partial loss of the ability or ability to carry out self-service, move independently, navigate, the acceptance of documents for the provision of public services is carried out by an employee of a State Corporation with departure at the place of residence by contacting through the Unified Contact Center "1414", 8 800 080 7777.
The procedure for appealing decisions, actions (inaction) on the provision of public services
24. A complaint against the decisions, actions (inaction) of the service provider on the provision of public services in the field of migration is filed to the head of the service provider or to the authorized body for the assessment and control of the quality of public services, in accordance with the legislation of the Republic of Kazakhstan.
25. The applicant's complaint received by the service provider, in accordance with paragraph 2 of Article 25 of the Law of the Republic of Kazakhstan "On Public Services" is subject to consideration within 5 (five) working days after the date of its registration. The day of registration of the complaint is not included in the term of its consideration.
26. The applicant's complaint received by the authorized body for the assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days after the date of its registration.
27. A complaint against the action (inaction) of employees of a State Corporation in the provision of services to them is filed in the name of its head or to the authorized body in the field of informatization.
28. A complaint against decisions, actions (inaction) of the local executive body on the provision of public services is filed to the head of the local executive body or to the authorized body for evaluation and quality control of public services, in accordance with the legislation of the Republic of Kazakhstan.
29. In case of extension of the term of consideration of the complaint, the official authorized to consider complaints, within 3 (three) working days from the date of extension of the term of consideration of the complaint, informs in writing (when filing a complaint on paper) or electronically (when filing a complaint electronically) to the applicant who filed the complaint about the extension of the term consideration of the complaint with an indication of the reasons for the extension.
30. Unless otherwise provided by the laws of the Republic of Kazakhstan, an appeal in court is allowed after an appeal in an administrative (pre-trial) manner in accordance with paragraph 5 of Article 91 of the Administrative Procedural Code of the Republic of Kazakhstan.