General provisions.
1) Information about service providers: State Institution "Department of Coordination of employment and social programs of Akmola region of Akmola region" (hereinafter - the Department). Legal address: 020000, Republic of Kazakhstan, Akmola region, Kokshetau city, Pushkin Street, 23, contact phone 8 (7162) 29-86-16, 29-86-18, e-mail: gos_uslugi@aqmola.gov.kz.
2)Information about public services:
Management, according to the register, provides 4 types of public services:
- "Assignment or extension of the status of candace";
- "Inclusion in the regional quota of admission of Candace and displaced persons";
- "Issuance and (or) extension of permission to employers to attract foreign labor";
-"Issuance or extension of a certificate to a foreigner or a stateless person on the compliance of qualifications for self-employment" (hereinafter - Public services);
By the end of 2022, the number of public services rendered amounted to 624 services, 497 of them through the GC "Government for Citizens", 65 - through the e-Government Portal, 62 – through a state body.
The above-mentioned public services are included in the Register of Public Services approved by the Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK.
The State Institution "Department of Coordination of Employment and Social Programs of the Akmola region" has assigned responsible persons for the types of public services provided.
Service recipients have the right to receive public services on an alternative basis – through the NAO GC "Government for Citizens", the e-government portal, or through a government agency.
All public services are provided free of charge.
3) Information about the most popular public services.
The most popular public service is:
- "Assignment or extension of the status of candace."
Working with service recipients:
1)Information about the sources and places of access to information on the procedure for the provision of public services.
All the necessary information for service recipients (standards and rules for the provision of public services) is available in the "Public Services" section on the official Internet resource https://www.gov.kz/memleket/entities/aqmola-social?lang=ru Department of coordination of employment and social programs of Akmola region. In addition, standards and rules for the provision of public services are also posted on the information stand of the department. There is a self-service corner.
2)Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
In 2022, the Department for the Coordination of Employment and Social Programs conducted 2 explanatory events on the provision of public services, 1 speech on television, the material was published on the YouTube channel KOKSHE TV on 13.01.2022, the heading "The Line of Truth", as well as on 16.03.2022, an online fair of public services on the topic "Appropriation" was held on the official page of the Department on Instagram or the extension of the status of candace" (https://www.instagram.com/p/CbKV64ArySz/?next=%2 F).
In the 4th quarter of December 12, 2022, a meeting was held with the heads of employment and social programs departments and with the directors of employment centers on the topic "On the appointment and payment of TSA" on paper with AIS "Social Assistance". A total of 164 people were covered by the events.
Activities to improve the processes of providing public services.
1)Activities aimed at improving the skills of employees in the provision of public services.
Specialists responsible for the provision of public services increase their level of knowledge by studying the relevant Laws of the Republic of Kazakhstan, methodological recommendations and rules for the provision of public services.
Control over the quality of public services.
1) Information on complaints of service recipients regarding the provision of public services.
In 2022, there were no complaints about the provision of public services.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.
In order to increase the satisfaction of service recipients and improve the quality of public services, the following activities are planned for 2023:
- conducting daily monitoring on timely and high-quality provision of public services;
- taking measures to improve the quality of public services;
-ensuring timely consideration of complaints of service recipients, taking exhaustive measures to eliminate the causes and conditions that served as the basis for appeals;
-ensuring awareness of the population about the opportunities and strengthening motivation to receive public services through the portal of "electronic government" through popular social networks, periodicals.
In 2023, the Department will continue explanatory work among the population on the norms of the current legislation, including on the procedure for the provision of public services.