Standard of state service "Issuance of certificate for right of temporary export of cultural values»
Standard of public service
"Issuance of a certificate for the right of temporary export of cultural goods
values'"
Chapter 1. General provisions
Footnote. The title of Chapter 1 as amended by order of the Minister of culture and sports of Kazakhstan from 02.03.2017 No. 53 (shall be enforced upon expiry of ten calendar days after its first official publication).
Acceptance of the application and issuance of the result of rendering the public service is carried out via:
1) the service provider's office;
2) e-government web portal "электронного правительства" www.mks.gov.kz, www.elicense.kz(hereinafter referred to as the portal).
Chapter 2. Procedure for rendering public services
Footnote. The title of Chapter 2 in the wording of the order of the Minister of culture and sports of the Republic of Kazakhstan dated 02.03.2017 No. 53 (entered into force on the expiration of ten calendar days after the date of its first official publication).
1) from the moment of submission of the package of documents to the service provider, as well as when contacting the portal — 10 (ten) working days;
2) the maximum allowed waiting time for submitting a package of documents is 15 (fifteen) minutes;
3) the maximum allowed service time is 10 (ten) minutes.
The service providermust иverify the completeness of the submitted documents within twobusiness days of receiving the service recipient's documents.
If the fact of incompleteness of the submitted documents is established, the service providergives a written reasoned refusal to further consider the application within the specified time period.
Form of providing the result of rendering a public service: electronic.
In the case of applying for a certificate in hard copy, the result of providing a public service is issued in electronic format, printed out and certified with the seal of the service provider.
Footnote. Item 6 as amended by the order of the Minister of culture and sports of the Republic of Kazakhstan dated 02.03.2017 No. 53 (entered into force on the expiration of ten calendar days after the date of its first official publication).
1) the serviceprovider — from Monday to Friday inclusive, from 9.00 to 18.30 hours, lunch break from 13.00 to 14.30 hours, except weekends and holidays, according to the labor legislation of the Republic of Kazakhstan.
Reception of the application and issuance of the result of rendering the public service is carried out from 9.00 to 17.30 hours, with a lunch break from 13.00 to 14.30 hours.
The state service is provided on a first-come, first-served basis, without prior appointment and accelerated service;
2) on the portal-around the clock, with the exception of technical breaks in connection with repair works (when the servicerecipient applies after the end of working hours, on weekends and holidays, according to the labor legislation of the Republic of Kazakhstan, applications are accepted and the results of public service provision are issued on the following working day).
1) to the service provider:
an identity document and / or power of attorney issued by a legal entity or a notarized power of attorney (for an individual) — when contacting a representative of the service recipient(required for identification);
application form in accordance with the Annex to this standard of public service;
copies of documents confirming ownership of cultural property;
a copy of the host party's agreement on the purposes and conditions for locating cultural property;
two photos of cultural objects viewed from the front and back in A-5 format;
order of the head of the organization on assigning responsibility to a certain person for the preservation of cultural property during the period of temporary export — for legal entities;
items considered as cultural property subject to expert examination;
2) to the portal:
request in the form of an electronic document certified by an electronic digital signature of the service recipient;
an electronic copy of the document confirming ownership of cultural property;
an electronic copy of the host party's agreement on the purposes and conditions for locating cultural property;
electronic photo of cultural objects viewed from the front and back, in A-5 format;
an electronic copy of the order of the head of the organization assigning responsibility to a certain person for the preservation of cultural property during the period of temporary export — for legal entities;
items that are considered cultural values that are subject to expert examination (the service recipientpresents them to the service provider onpurpose).
Information about the service recipient's identity услугополучателяdocuments and state registration( re-registration) of a legal entity, which are state electronic information resources, is obtained by the service provider's employee услугодателяfrom the relevant state information systems through the "electronic government"gateway.
Items submittedto the service provider for examination are recorded in the receipt and issue log. After the examination, the submitted items are returned to the applicant with a note in the receipt and issue log.
When the servicerecipient submits all the necessary documents:
1) tothe service provider-confirmation of acceptance of the application in hard copy is a note on its copy about registration in the service provider's officewith an indication of the date and time of receipt of the package of documents;
2) through the portal — in the "personal account" in the history of requests of the service recipient,the status of accepting the request for the provision of public services is displayed.
9-1. The grounds for refusal to provide a public service are:
1) establishing the unreliability of documentssubmitted by the service recipient for receiving a public service, and (or) data (information) contained therein;
2) unsatisfactory physical condition of exported cultural property, except for cases of temporary export for the purpose of restoration;
3) finding of cultural property in the international and (or) state search;
4) non-compliance with the purposes of temporary export of cultural property specified in paragraph 1 of article 35 of the Law of the Republic of Kazakhstan dated December 15, 2006 "on culture".
In case of услугополучателемelimination by the service recipient of the reasons for refusal to provide the state service, the service recipientmay apply again for receiving the state service in accordance with the procedure established by this standard of state service.
Footnote. The standard is supplemented by paragraph 9-1 in accordance with the order of the Minister of culture and sports of the Republic of Kazakhstan dated 02.03.2017 No. 53 (it is put into effect after ten calendar days after the date of its first official publication).
Chapter 3. Procedure for appealing decisions, actions (inaction)
theservice provider and (or) its officials on issues related to the provision of
public service
Footnote. The title of Chapter 3 in the wording of the order of the Minister of culture and sports of the Republic of Kazakhstan dated 02.03.2017 No. 53 (entered into force on the expiration of ten calendar days after the date of its first official publication).
The complaint is submitted in writing by mail, via the portal, or on purpose through the service provider's office.
The complaint, which is signed by the service recipient, specifies:
1) for an individual — last name, first name, patronymic (if any), postal address;
2) for a legal entity — name, postal address, outgoing number, and date.
Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date) in the office of the service provideror the relevant local Executive body of regions, cities of Republican significance, the capital.
Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date) in the office of the service provider.
The complaint ofthe service recipient receivedby the service provider is subject to consideration within five working days from the date of its registration.
A reasoned response on the results of consideration ofthe complaint is sent to the service recipient by mail or issued on purpose in the office of the service provider.
When sending a complaint through the portal tothe service recipient, information about the request is available from the "personal account", which is updated during the processing of the request by the service provider(marks on delivery, registration, execution, response on consideration or refusal to consider the complaint).
In case of disagreement with the results of the rendered public service, the service recipientmay file a complaint with the authorized body for assessment and control ofthe quality of public services.
The complaint ofthe service recipient received by the authorized body forassessment and control of the quality of public services is subject to consideration within fifteen working days from the date of its registration.
Footnote. Item 10 as amended by the order of the Minister of culture and sports of the Republic of Kazakhstan dated 02.03.2017 No. 53 (entered into force on the expiration of ten calendar days after the date of its first official publication).
Chapter 4. Other requirements, taking into account the specifics of the service
public services, including those provided by the state
in electronic form
Footnote. The title of Chapter 4 in the wording of the order of the Minister of culture and sports of the Republic of Kazakhstan dated 02.03.2017 No. 53 (entered into force on the expiration of ten calendar days after the date of its first official publication).