The Unified Accumulative Pension Fund provided 6.6 million services to its depositors for two months of the current year (in the period from 01.01.2022 to 01.03.2022).
It should be noted that the trend towards popularization of online services continues. At the moment, over 93% of the UAPF services are provided in a convenient and operational electronic format. As you know, depositors and recipients, without leaving home, can literally use almost all the services of the Fund in a matter of minutes. For example, on the website and in the UAPF mobile application, depositors can at any time and in any place receive an extract from an individual pension account, make changes and additions to their details, get a certificate of the availability of IPS, apply for pension payments in connection with the establishment of disability of group 1 or 2 indefinitely, as well as for voluntary pension contributions, track the status of the application for payment and much more. We emphasize that out of the total number of online services, over 4.7 million (or 70.76%) were provided on the website or mobile application of the UAPF.
In addition, the UAPF has developed an undeclared service format. It includes, for example, the automatic opening of individual pension accounts for the accounting of mandatory pension contributions (OPV), mandatory occupational pension contributions (OPV) and voluntary pension contributions (DPV). Recall that if an individual does not have an open IPS in the UAPF, it opens in the UAPF information system automatically upon receipt of the first installment. At the same time, the identification of an individual is carried out using personal data specified in the electronic format of the payment order when transferring OPV, OPV or DPV. The UAPF receives all the necessary information about the details of the current document and the place of residence of the depositor from the information systems of state bodies. Since the beginning of the year, 1.5 million services or 22.54% of the total volume have been provided in an undeclared manner.
288,614 services were provided to depositors through traditional face-to-face services in the UAPF units throughout Kazakhstan. Recall that the nearest branch of the Fund can be easily specified on the enpf website.kz or the UAPF mobile application. As part of the joint project of JSC "UAPF" and JSC "Kazpost" to provide pension services in remote settlements in the offices of the national postal operator, as of March 1, 2022, 2,143 services were provided to the fund's depositors in 347 post offices as of March 1, 2022. There are also field service departments in the UAPF. They carried out 9,396 operations.
The UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. As of March 1, 2022, 151 817 appeals have been processed.
We remind you that depositors and recipients of the UAPF can get advice at the call center at number 1418 (toll-free in Kazakhstan), as well as on the corporate website enpf.kz , via chatbot in WhatsApp and Viber by number +7 777 000 14 18 Facebook Instagram, VKontakte, and on the official pages of the UAPF on social networks, Twitter, Telegram, Odnoklassniki.