The Unified Accumulative Pension Fund provided 14.03 million services to its depositors as of October 1, 2020. Despite the current epidemiological situation and the coronavirus infection (COVID-19) pandemic, in connection with which a number of restrictive measures were taken, compared to the same period in 2019, the indicators increased by 5% or 663 thousand services. Such indicators were achieved with streamlined system for providing online services, because of the total volume of transactions as of October 1 of this year, 92.4% (or 12.96 million) were carried out in electronic format. Compared to last year, the popularity of e-services increased by 20.2% or 2.2 million services.
Thus, we see that most of our depositors, using their Personal Account, which is available both on the website and in the UAPF mobile application, receive a whole range of services without leaving their homes. In particular, this is obtaining an extract from an individual retirement account, making changes and additions to your details, obtaining a certificate of the availability of an IAS, submitting an application for the appointment of pension payments in connection with the establishment of group 1 or 2 disability indefinitely, tracking the status of the application for payment and (or ) moving and much more.
After the weakening of restrictive measures, over 200 branches of the UAPF opened their doors. In them, in compliance with all security measures, such as making an appointment, airing, wet cleaning and disinfection, our contributors received almost 1 million services in 9 months, or rather 993,044 services. In addition, the UAPF also has field service departments, which, as of October 1, provided 76.1 thousand services to the Fund’s investors.
Recall that some services of the UAPF can be obtained in 300 branches of the national postal operator Kazpost JSC. In cities and villages where there are no UAPF service centers, depositors can receive services, for the provision of which they previously had to go to the nearest large settlements. Since the beginning of the year, 2930 services have been rendered to our depositors in Kazpost offices. It should be noted that the following types of operations can be performed in Kazpost subdivisions:
•submit an application for changing (supplementing) the additional details of the depositor (recipient) (details of the identity card, telephone number, email and postal addresses);
•sign an agreement on changing (determining) the method of informing (including for gaining access to the services of UAPF JSC in electronic format).
One of the tasks of the UAPF is to provide high-quality consulting services and the development of information channels for contributors and recipients of the Fund. For 9 months of this year, compared to the same period last year, the number of depositors’ requests through feedback channels more than doubled: 1.1 million requests in 2020, against 508.19 thousand requests for the same period in 2019.
Investors and recipients of the UAPF can get advice at the call-center at 1418 (Call within Kazakhstan is free), and consultations can be obtained on the corporate website www.enpf.kz, via the chatbot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of the UAPF in social networks Instagram, Facebook, VKontakte, Twitter Telegram, Odnoklassniki.
UAPF was established on August 22, 2013 on the basis of JSC “NPF“ GNPF ”. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee for State Property and Privatization" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management were transferred to the Council for the Management of the National Fund. In accordance with the pension legislation, UAPF attracts compulsory pension contributions, compulsory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the contributor (recipient) with information on the state of his pension savings (for more details go on www.enpf.kz).