UAPF depositors received over 1.5 million services in the first month of 2020

UAPF depositors received over 1.5 million services in the first month of 2020

As of February 1, 2020, the Unified accumulative pension Fund provided 1,551,766 services, of which the majority - 80.4% (1.25 million) of services were performed in electronic format. Compared to the same period in 2019, the growth was 2%.

However, many savers still prefer a personal appeal to receive pension services. In January alone, on average, about nine thousand operations were performed daily in the offices of the UAPF throughout Kazakhstan.

The most popular service is still receiving an individual pension account statement – more than 1.3 million statements were issued during the month (93.2% of them were in electronic format. Also in demand is such a service as changing the details of depositors and recipients. This service is most often provided in offices (85%). You can also change your Bank details (email address and residential address for delivery of the statement) on the website enpf.kz if there is an electronic digital signature and in the divisions of JSC "Kazpost". We changed the method of informing about 51 thousand depositors in one month. Mostly, depositors changed the method of receiving statements at the UAPF offices (42.7 thousand services) and during field service(5.7 thousand services).

Traditionally, a large increase in the winter period is observed in the field of outbound services. In particular, for the first month of 2020, we see an increase in the provision of services in this category by more than 2 times compared to the same period in 2019. In particular, the increase was due to the "Mobile office"project. These are modern minibuses that are equipped with everything necessary for servicing depositors, including modern satellite communications. Thus, residents of remote localities can get the same services in the "Mobile office" as in the UAPF offices, in particular, get an account statement, open an individual pension account for voluntary pension contributions, change the method of informing, and much more. Currently, mobile offices of the EPPF run in 10 regions of the Republic (Almaty, Atyrau and Kostanay, Karaganda, Kyzylorda, Aktobe, Akmola, Zhambyl, Pavlodar and North Kazakhstan). In 2020, it is also planned to implement the "Mobile office" project in three more regions: East Kazakhstan, West Kazakhstan and Turkestan.

UAPF was established on August 22, 2013 on the basis of JSC " NPF "GNPF". The founder and shareholder of UAPF is the Government of the Republic of Kazakhstan represented by the state property and privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The national Bank of the Republic of Kazakhstan provides trust management of pension assets of the UAPF. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management have been transferred to the National Fund management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, and provides the depositor (recipient) with information about the status of his / her pension savings (for more information, see www.enpf.kz).