important!!! TO THE ATTENTION OF TOUR OPERATORS!

important!!! TO THE ATTENTION OF TOUR OPERATORS!

The Tourism Department of Almaty region informs that in accordance with the Law of the Republic of Kazakhstan dated April 30, 2021 "On Amendments and Additions to some legislative acts of the Republic of Kazakhstan on tourism activities" (hereinafter – the Law), the license for tour operator activity is divided into two subspecies in the field of inbound-domestic tourism and outbound tourism.

In this regard, tour operators had to bring their activities in line with the subspecies by January 4, 2022.

Also, according to line 87 of Appendix 1 of the Law of the Republic of Kazakhstan "On permits and notifications", the license for tour operator activity is inalienable, class 1. In accordance with subparagraph 11) of Article 1 of the Law of the Republic of Kazakhstan "On Permits and Notifications", license alienability is the possibility of reissuing a license to another individual or legal entity without conducting procedures to verify compliance with its qualification requirements. Accordingly, the license for tour operator activity cannot be transferred by the licensee to another legal entity or individual.

In addition, the inalienable nature of the license does not determine the validity of the license, the license for tour operator activity is not included in the list of perpetual.

Thus, after the expiration of the terms of the license in compliance, from January 4, 2022, licenses that do not comply with the legislation are invalid and cannot be used in tour operator activities.

When providing services with an unreformed license, it should be borne in mind that according to part one of Article 464 of the Code of the Republic of Kazakhstan "On Administrative Offenses", actions related to violation of licensing norms form part of an administrative offense and entail a fine of fifteen for individuals, for officials, small businesses or non–profit organizations - in the amount of forty-five, for medium–sized businesses - in the amount of eighty, for large businesses – in the amount of one hundred and fifty monthly calculation indices, with or without suspension of the license.

In this regard, individuals and legal entities providing services in the field of tourism must revoke the previously issued license by April 4 of this year and apply for a new license for tourist operator activity in accordance with the subspecies of activities in the field of outbound, inbound and domestic tourism.

 

Division of the license for tour operator activity into two subspecies in the field of inbound-domestic tourism and outbound tourism. The subspecies of the license is indicated in the appendix to the license, which is an integral part of the license.

Requirements for obtaining a license regardless of the type of tour operator activity:

  • availability of a formed tourist product;
  • at least one employee with a tourist education who has at least one year of work experience;
  • office premises on the right of ownership or other legal grounds.

For outbound tourism tour operators, it is also necessary to have a bank guarantee agreement.

Acceptance of the application and issuance of the result of the provision of public services is carried out on the portal of "electronic licensing" www.elicense .kz using EDS.

To obtain and renew a license online (on the "electronic licensing" portal www.elicense.kz ):

  • Click on the "Order service online" button on this page, after which the "electronic licensing" portal will open in a new window.
  • Log in to the system or register on the "electronic licensing" portal.
  • In the passport of the service, get acquainted with the package of documents and click on the "Order service online" button, select the necessary subspecies of activity and click on the "Next" button.
  • Specify the necessary data, fill out an application and sign your EDS.
  • You can track the status of the submitted application in your Personal Account in the "My applications" section. You can find out about obtaining a permit in the section "My permits", about receiving a notification - in the section "My notifications".

Licensors for the licensing of tourist operator activities are local executive bodies of regions, cities of republican significance, the capital.