Distribution of housing to champions and prize-winners of the Olympic, Paralympic and Deaflympics

1

Public service name:

State service standard: "Housing for champions and prize-winners of the Olympic, Paralympic and Deaflympics"

2

Place
of service

The public service is provided by local executive authorities of regions, the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter - the service provider)

The application is accepted and the result of the provision of public services is issued through the Non-Commercial Joint Stock Company "State Corporation" Government for Citizens "

3

Service recipients

Individuals

4

Terms of service

Stage 1: making a decision on the provision of housing by the service provider - no more than 3 (three) months;
Stage 2: issue of a dwelling place - no later than 6 (six) months from the moment of confirmation of the consent of the service recipient in obtaining a dwelling place.
The maximum allowable waiting time for submission of a package of documents is 15 (fifteen) minutes. The maximum allowable service time for the service recipient is 15 (fifteen) minutes.

five

Required documents

The list of documents required for the provision of public services:
an identity document and (or) a notarized power of attorney of an individual - upon request of the service recipient's representative (for identification);
 an application for the provision of housing, in accordance with Appendix 1 to these Rules.

6

Service cost

is free

7

Public service result

The result of the provision of a public service is a contract for the use of a home.
The form of the result of the provision of public services: paper.
If the service recipient does not apply for the result of the provision of public services within the specified period, the service provider ensures its storage at the place of reception until the service recipient receives it.
The state corporation ensures the storage of the property use contract for 1 (one) month, after which it transfers them to the service provider for further storage.
When the service recipient applies after 1 (one) month, at the request of the state corporation, the service provider, within 1 (one) business day, sends the contract for the use of the dwelling to the state corporation for issuance to the service recipient.

Form for providing the result of rendering public services: paper.

8

Appeal procedure

When appealing decisions, actions (inaction) of the service provider's employees, the complaint is sent to the service provider.

      The complaint is submitted in writing by mail or in electronic form, or on purpose through the office of the service provider, an authorized body or in the form of a video message, as well as through the portal.

      Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date of registration) in the office of the service provider or an authorized body. With a personal visit or when contacting through a video message, the service recipient is issued a coupon indicating the date and time of reception and the number of the incoming document, indicating the last name, first name, patronymic (if any), of the person who accepted the complaint.

      In the complaint, an individual indicates the last name, first name, patronymic (if any), individual identification number, postal address and signature.

      Confirmation of acceptance of the complaint, received both on purpose and by mail, is its registration (the stamp, the incoming number, and the registration date are affixed on the second copy of the complaint or in the cover letter to the complaint).

      The service recipient's complaint sent to the service provider is subject to consideration within 5 (five) business days from the date of its registration.

      A reasoned response on the results of the consideration of the complaint is sent to the service recipient by mail, or is issued on purpose at the office of the service provider or an authorized body.

      In the case of an electronic appeal through the portal, the service recipient from the "personal account" has access to information about the appeal, which is updated in the course of processing (notes on delivery, registration, execution, response on consideration or refusal to consider).

      In cases of disagreement with the results of the provided public service, the service recipient applies to the court in the manner prescribed by the legislation of the Republic of Kazakhstan.