87% of public services are provided in electronic form within the framework of the project «eGov-zharshysy»

In 2020, the Department of the Agency for Civil Service Affairs of the Republic of Kazakhstan for the Almaty Region and the Department for Youth Policy of the Almaty Region implemented the eGov — Zharshysy project for the first time in the republic. Within the framework of this project, about 87% of public services are provided in electronic form, the remaining 106 services are provided through PSC in paper form. This was announced during a briefing on the information platform "JETISÝ MEDIA".

As it became known, the launched project "Egov Zharshysy" received positive responses from the population, especially a lot of work was done by volunteers during the pandemic.

"The main goal of the project is to increase the digital literacy of the population to receive public services in electronic format, this directly affects the level of satisfaction of citizens with the services received, in turn, the confidence of the population in the activities of state bodies is strengthened. More than 500 trained volunteers conducted targeted awareness-raising activities on a regular basis, covering more than 600 thousand residents of the region, including in rural settlements. This year, the 2nd stage of the above-mentioned project has been launched, " said Zhenis Andabekov, Head of the Department of Public Services of the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs in Almaty region.

To date, a pool of volunteers has been formed, consisting of 100 people. active youth, as well as step-by-step instructions on the electronic method of obtaining public services among the population of the Almaty region, with an emphasis on residents of rural settlements.

The main objective of the project is to ensure that at least 80% of the population of the region receives EDS, and their further training in the skills of obtaining public services in electronic format.

"This project will continue this year. This year, it is planned to increase the number of service users to 100% through volunteers. This year, 100 more volunteers aged 14 to 29 from all regions of the Almaty region will be trained. Volunteers conduct explanatory work among the population in an online format through seminars, meetings, and social networks. In order to evaluate the activities of volunteers who have worked well during the year and showed their knowledge, a competition will be organized. It is planned that the prize fund will be 1 place 200,000 (two hundred thousand) tenge; 2nd place is 150,000 (one hundred and fifty thousand) tenge; 3rd place is 100,000 (one hundred thousand) tenge; 50 people will receive incentive prizes of 10,000 (ten thousand) tenge, " said Eldar Saparov, head of the Department for Youth Policy of Almaty region.