Minutes of the Public Discussion of the Report on Public Services Provided in 2024 by the “Department of Architecture and Urban Planning of Kegen District” State Institution № 2

Minutes of the Public Discussion of the Report on Public Services Provided in 2024 by the “Department of Architecture and Urban Planning of Kegen District” State Institution № 2

Kegen village — 29.04.2025

Chairperson: D. Nurgazy

Secretary: Zh. Imanbekova

Attendees: Residents of Kegen village, specialists from the Public Service Center (PSC), a total of 18 people

Agenda:

  1. Public discussion of the report on public services provided in 2024
  2. Other matters

Heard:

  1. Nurgazy – Chief Architect of the District – In accordance with the Resolution of the Government of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan “On Public Services” dated April 15, 2013, No. 88-V, the Department of Architecture and Urban Planning of Kegen District provides 3 types of public services.

In 2024, the department received 138 applications for public services, including:

  1. Provision of initial data, architectural planning tasks, and technical conditions for reconstruction (replanning, re-equipping) of premises (individual parts) in existing buildings related to changes in supporting and enclosing structures, engineering systems, and equipment – 93 applications;
  2. Approval of a sketch (sketch project) – 45 applications;
  3. Issuance of address certificates for real estate objects within the territory of the Republic of Kazakhstan – 0 applications.

To inform the public about the procedure for obtaining public services and their provision in electronic format, 1 round table and 3 explanatory sessions were held. Public meetings were organized with the residents of 34 settlements, including the redesigned master plans of Saty and Zhalagash villages. Information on the legal requirements for housing acceptance and construction was published on the official website of the district akimat.

Also, 1 seminar-consultation and 1 campaign on electronic public service delivery were conducted.

According to the 2024 results, there were no delays in service delivery and no complaints from citizens.

For public awareness, information stands with service standards and regulations, a list of public services, and an “Electronic Service Corner” were prepared and equipped with technical devices.

Timely and high-quality service provision, and the increasing satisfaction of citizens, are key indicators for assessing the effectiveness of public service delivery.

By the end of 2024, all public services were delivered within the established deadlines, and no complaints were received from individuals or legal entities.

Speeches:

  • A. Ryskulov, Head of the District PSC – When receiving documents from service recipients, we assist in ensuring that documents are properly scanned and that the application forms are filled out correctly, in accordance with Order No. 750 of the Minister of National Economy of the Republic of Kazakhstan dated November 30, 2015, on the rules for organizing and obtaining construction permits in the field of construction. We explain the procedure for accepting completed construction objects via the IIC PSC IS.
  • S. Sarsenali – We give a satisfactory rating to the public services. We are satisfied with the public services provided.

Decision of the meeting:

  1. The report on the public service activities is acknowledged and the work done is evaluated as satisfactory.
Дата публикации
30 апреля 2025