Report on the activities of the state institution "Department of Culture, Language Development, Physical Education and Sports" of Kegen district on the provision of public services in 2024
The main directions of the state institution "Department of Culture, Language Development, Physical Education and Sports" on issues of providing public services: - public services are provided in accordance with the standards and regulations of public services; - create the necessary conditions for people with disabilities when receiving public services; - provide service recipients with complete and clear information in an accessible form about the procedure for providing public services; - improve the skills of employees in the field of providing public services; - considers complaints from service recipients regarding the provision of public services and provides information on their compliance with the deadlines specified in the law; - provides information on the deadlines for the provision of state services at the request of service recipients; - takes measures against violations of the rights, freedoms and legitimate interests of service recipients. Information about the service provider: Address of the state institution "Department of Culture, Language Development, Physical Education and Sports" of the Kegen district: index 041400, Almaty region, Kegen district, Kegen village, B. Momyshuly street № 19. Information on public services provided in 2024:In 2024, the state institution "Department of Culture, Language Development, Physical Education and Sports" of Kegen district provided 1 type of service: "Assignment of sports titles, ranks and qualification categories -12; Number of public services provided, total - 12 Including: - In paper form (excluding services provided through a state corporation) - 0; - Even if it is possible to provide public services through the "e-government" web portal and (or) a state corporation, in paper form with service providers on an equivalent basis –0; - Electronically through the information systems of the public service provider-0; - Through the state corporation - 12. Quality control of public services Posted on prominent media in the building of the state institution "Department of Culture, Language Development, Physical Education and Sports". To ensure the transparency of the process of providing public services, explanatory work is being carried out for the population, articles are being published in newspapers. Work with recipients of services To inform the population, there are stands with standards and regulations, as well as a register of state services. It is updated in a timely manner. Also, in order to inform the population about the procedure for providing state services: In 2024, 2 round tables, 2 articles in the "Karkara" newspaper, as well as 2 seminars and 2 open days were held to inform the public about the procedure for providing public services and the provision of electronic services to public servants. The official website of the district akimat has a section called "Public Services", which contains standards, regulations, instructions for obtaining public services, and general issues related to public services provided in rural districts. Timely and high-quality service provision, as well as an increase in citizens' satisfaction with the service, is the basis for assessing the effectiveness of public services. According to the results of 2024, there were no violations of the established deadlines for the provision of public services and no complaints from citizens.
Head of Department K. Bektenov