On the egov portal.kz it is now possible to receive video consultations

Now videographers of the state Corporation "Government for citizens" can advise Kazakhstanis directly on the e-government portal via video call. This was made possible thanks to the screen display service developed by specialists of JSC "National information technologies" on the portal egov.kz.

 

To get help from a video consultant, the user must click the "Virtual assistant" button in the lower right corner of the page. Select the video camera icon in the drop-down window. The system will ask for permission to the user's camera and microphone – "Allow". The customer will be contacted by the PSC operator within a few seconds. In order to demonstrate what is happening on the screen, the service recipient must click on the "Display screen" button, then "Share".

 

Thus, the PSC videographer will be able to see the subscriber's monitor and help them quickly get any service on the portal egov.kz, including remote receipt of EDS and registration In the database of mobile citizens.

 

The screen display service has greatly facilitated mutual understanding between videographers and clients, as a conversation on the phone 1414 in the process of providing services is effective, but not always convenient. "Previously, our operators had to ask the customer several times what tab they opened, what button they clicked, etc. Now we can see everything that happens on the screen, and we can quickly Orient the service recipient what to do to get a particular service. This service will allow us to remotely improve the digital literacy of our citizens.

Recall that in the conditions of continuing danger of spreading coronavirus infection in PSC after their opening, you can only get "paper" services. Services available on the portal egov.kz, it is necessary to get at home or in self-service sectors, which will now be located in akimats, educational and medical organizations, etc. Video consultants of the egov portal will help them do this.kz and consultants of the unified contact center 1414.

 

By the way, currently in Kazakhstan more than 80% of public services are available in electronic format.