
In December, 171 service offices of the Unified accumulative pension fund continue to operate in full-time mode by appointment in compliance with all sanitary safety measures.
Make an appointment for a full-time appointment enpf.kz on the corporate website, you can easily implement in two or three attempts. On the main page of the site, go to the "Electronic Services" tab, click on the banner "book a queue for receiving services", and then you can independently choose a convenient time when you can visit the fund's branches.
The working hours of the branches are from 9:00 to 18:00 on weekdays, Saturday and Sunday are days off. During the working day, ventilation, wet cleaning (work tables, chairs, door handles), disinfection/quartzization are carried out in operating rooms. At the same time, special signs are drawn on the branches to maintain social distance.
On public holidays and weekends, i.e. on December 16, 17, 18, and 19, service offices will not work. However, on Sunday, December 20, the service offices will provide services from 9:00 to 18:00 during the day by appointment. December 30 and 31 are also working days.
Some types of UAPF services, such as receiving an individual pension account statement, changing details, entering into pension contracts at the expense of the pension fund, etc., can be obtained from the comfort of your home, using the enpf mobile app and the fund's www.enpf.kz we remind you that you can get it online through your personal account posted on the corporate website (instructions on the procedure for obtaining electronic services are attached in the relevant sections).
The fund also operates a round-trip service in compliance with strict sanitary and epidemiological measures. At the same time, preliminary consultations (including checking the possibility of remote access without visiting the service) are carried out. When providing services to citizens, the service of registration of applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining the pension agreement at the expense of mandatory professional pension contributions) is provided. Also, high-quality services are provided to depositors (recipients) belonging to the category of socially vulnerable segments of the population (disabled people of groups 1-2, who have been granted disability for an indefinite period of time) in strict compliance with sanitary and epidemiological measures.
The fund's employees are always ready to advise depositors (recipients) on the issues of the accumulative pension system and provide remote support for receiving the fund's electronic services:
1) Make a telephone call to the duty employees of regional divisions (list enpf.kz posted on the website);
2) contact the fund's contact center at the short number 1418;
3) +7 777 000 14 18 WhatsApp by phone number, Viber chatbots;
4) www.enpf.kz online consultant on the corporate website;
5) requests enpf@enpf.kz send via email;
Instagram, Facebook, Vkontakte, twitter, Telegram, Odnoklassniki, etc.) accounts in such social networks as Odnoklassniki.
The list of all branches of UAPF JSC and their working hours is available at the link.
The UAPF was established on August 22, 2013 on the basis of NPF GNPF JSC. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan through the state property and privatization committee of the Ministry of Finance of the Republic of Kazakhstan. Trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension asset management have been transferred to the National Fund Management Council headed by the president of the Republic of Kazakhstan. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, personal accounting of pension payments, pension savings and payments, provides the Depositor (recipient) with information about the state of pension savings (read more www.enpf.kz on the site).