Report on the activities of the State Institution "Department of Land Relations of Enbekshikazakh district" on improving the quality of public services for 2020
The main activities of the State Institution "Department of Land Relations of Enbekshikazakh district" on the provision of public services:
- provide public services in accordance with the standards and regulations of public services;
- create the necessary conditions for people with disabilities
when they receive public services;
- provide complete and reliable information about the procedure for providing public services to service recipients in an accessible form;
- improve the skills of employees in the provision of public services;
- consider complaints of service recipients and inform them of the results of the review within the time limits established by law;
- inform on request of service recipients about the stage of execution of the state service;
- take measures aimed at restoring the violated rights, freedoms and legitimate interests of service recipients.
Information about the service provider: State Institution "Department of Land Relations of Enbekshikazakh district", postal address: 040400, Almaty region
Enbekshikazakh districtYoshik st.Tokataeva 19-B. kont.tel: 4-27-77, 4-20-63
Information on public services rendered in 2020:
Since the beginning of the year, the Department of Land Relations of the Enbekshikazakh district in 2020, according to the register of public services, provided 5 types of public services:
1) Approval of land management projects for the formation of land plots
land plots;
2) Determination of the divisibility and indivisibility of land plots;
3) Approval and issuance of the project for the reclamation of disturbed land.
4) Sale of land in private ownership in installments
5) Conclusion of contracts for the purchase and sale of land
6) Conclusion of land lease agreements.
Since March, the Department of Land Relations of the Enbekshikazakh district in 2020, according to the register of public services, provided 3 types of public services:
1) Approval of land management projects for the formation of land plots
land plots;
2) Determination of the divisibility and indivisibility of land plots;
3) Approval and issuance of the project for the reclamation of disturbed land.
The number of employees whose functional responsibilities include the provision of public services – 2 specialists.
The number of public services rendered in 2020 is 3333 in total.,
all services are provided free of charge, but not on a paid basis.
According to the results of the monitoring of improving the quality of public services in 2020, there were no violations of the deadlines for the provision of public services, the number of services rendered in violation of the deadlines-0. According to statistics, the most popular service is "Approval of land management projects for the formation of land plots" – 2832 services.
Working with service recipients
According to the project "Service Akimat" Department of Land Relations
Enbekshikazakh district takes all measures to implement it. For this purpose, there is a ramp with handrails at the entrance for unhindered access of people with disabilities to the premises of the department.
The height of the ramp and the width of the door openings as well as the absence of thresholds allows the free passage of a wheelchair. The assistant call bell is set. In the room there is a sign about the reception of people with disabilities and pensioners without waiting in line.
In order to inform the visitors of the department about the procedure for providing public services, stands with relevant information are installed. For the same purpose, an LED screen with information and training videos is installed in the waiting room for visitors.
broadcast of anti-corruption videos. A dispenser is installed for
water, soft benches, air conditioning.
The department has a self-service corner with access to the portal e.gov with the appropriate installed signs about its location. A card reader is connected to the computer to log in to the portal via the digital signature on the ID card.
In 2020, round tables were held on the quality of improving the provision of public services, as well as articles were posted in the newspaper and in social networks to explain the provision of public services.
Control over the quality of public services
The Department of Land Relations conducts certain activities aimed at improving the skills of employees in the provision of public services. This is the systematic holding of hardware training sessions to explain the standards and regulations of public services.
During the reporting period, no complaints were received from service recipients regarding the provision of public services.
Head of Department
land relations
Enbekshikazakh district N.Sarsembekov