Report on the activities of the state institution "Office of the Akim of the Koktobinsk Rural District" on the provision of public services for 2020
In accordance with the Law of the Republic of Kazakhstan "On Administrative Procedures", public service is the activity of state bodies aimed at meeting the needs of individuals and legal entities. The consolidated list of public services provided by local executive bodies is the register of public services approved by the Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/OD "On Approval of the Register of Public Services".
The state institution "The Office of the Akim of the Koktobinsk rural district" provides public services in 6 types. Public services provided through the state corporation "Government for Citizens" and the portal " electronic government»: "Placing children of preschool age (6 years old) on the waiting list) for referral to preschool organizations", "Placing on the waiting list for obtaining a land plot", "Issuing a decision to change the purpose of the land plot", "Providing a land plot for the construction of an object within the boundaries of a locality", " Acquiring rights to land plots that are in state ownership, which does not require bidding (competitions, auctions)", "Sale of a land plot to private ownership at a time or in installments".
In 2020, the office of the Akim of the Koktobinsk rural district accepted 38 applications for public services, including: for the service "Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions)", 9 applications were accepted, but 2 of these applications were refused. 26 applications were accepted for the service "Placing on the queue for obtaining a land plot". For the service "Issuing a decision to change the purpose of the land plot", 3 applications were accepted.
Also, according to the state of internal control over the quality of public services provided, the akim's office conducts monthly monitoring in accordance with the rules for monitoring the quality of public services.
During the provision of public services, there was no discrimination of service recipients on the grounds of origin, social, official and property status, gender, race, nationality, language, attitude to religion, beliefs, place of residence or any other circumstances, manifestations of bureaucracy and red tape in the provision of public services. Accountability and transparency in the provision of public services, cost-effectiveness and efficiency in the provision of public services are constantly improving the quality and availability of public services.
To inform the public, there are stands with standards, as well as a register of public services. Updated on time.
In 2020, the staff of the akim's office of the Koktobinsk rural district assisted the residents of the district in obtaining certificates through the self-service corner "Еgov.kz. zharshysy", a training seminar for employees of the office, promotions about "electronic public services in real time", about obtaining an electronic digital signature (EDS) through a self-service corner, etc.
In addition, the Enbekshikazakh newspaper received 3 (articles) notifications on the procedure for receiving public services.
The basis for evaluating the effectiveness of the provision of public services is to increase the level of appreciation of citizens for the service-timely and high-quality provision of services.
According to the results of 2020, there were no violations of the established deadlines for the provision of public services and no complaints from citizens.